Hotel General Manager

Savannah, GA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Pet insurance

short-term disability

long-term disability

Paid Time Off

Paid holidays

Tuition Assistance

competitive compensation

401K Savings Plan

associate referral program

Training and Development

Fundraising matching funds

team volunteer opportunities

Chaplain services

Hotel rate discounts

Job Description

McKibbon Hospitality is a respected leader in the hospitality industry known for its commitment to delivering exceptional guest experiences and fostering a positive work environment. As a renowned hotel management company, McKibbon operates a diverse portfolio of properties emphasizing ethical leadership, community involvement, and employee engagement. With a culture that supports growth and development, McKibbon nurtures talent and encourages its team members to embrace its core Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

The General Manager position at McKibbon Hospitality is a critical leadership role tasked with overseeing all facets of hotel operations. As a vital member of the property leadership team, the General Manager reports directly to the Regional Vice President of Operations and is responsible for ensuring the property meets its financial and operational objectives. This role demands a hands-on leader who inspires and mentors a large team, fostering a service culture that prioritizes guest satisfaction and associate retention. The successful candidate will oversee daily operations including front desk management, housekeeping, maintenance, food and beverage services, budgetary compliance, staffing, and training. They will ensure alignment with brand standards and company values, driving revenue maximization and operational excellence through strategic decision-making and team collaboration.

This dynamic position requires the General Manager to maintain the highest level of ethical standards while balancing operational efficiency with exceptional guest experiences. The General Manager will be the face of the hotel in the local community, actively interacting with local organizations and stakeholders to enhance the hotel's reputation and market presence. In addition, they will collaborate closely with corporate functions such as Human Resources, Accounting, Revenue Management, and Sales to streamline processes and support company initiatives. Attention to detail, strong financial acumen, and the ability to lead through change are essential for success in this role.

The General Manager will also lead safety and security efforts, ensuring the property complies with local and state regulations and brand requirements. They will monitor guest feedback and performance metrics to continuously improve service quality and operational effectiveness. Additional responsibilities include overseeing hiring, onboarding, employee performance management, payroll accuracy, forecasting, and emergency response coordination.

This position offers a challenging yet rewarding career opportunity within a company that values both customer and employee satisfaction. By joining McKibbon Hospitality as a General Manager, individuals will contribute to a vibrant workplace culture and be empowered to create memorable experiences for guests and associates alike. McKibbon supports professional development through ongoing training and career advancement opportunities, affirming their commitment to investing in their people.

Job Requirements

Associates or bachelor’s degree
Valid driver’s license in applicable state
Ability to travel for McKibbon or brand training including McKibbon One conference every 18 months
Minimum 3 years experience as a hotel general manager
Experience with major hotel brands like Marriott Hilton or Hyatt highly desired
Leadership skills to deliver exceptional guest service
Knowledge of local and state compliance laws
Ability to implement cost control and inventory management procedures
Ability to ensure compliance with hotel policies and brand standards
Strong communication and problem-solving skills
Ability to maintain relationships with management company property owners vendors and clients
Capability to handle multiple tasks under pressure
Strong financial knowledge of budget management forecasting and revenue generation
Ability to interact effectively with diverse backgrounds
Maintain professionalism trust and responsibility
Exceptional attention to detail and accuracy in communication and documentation
Excel in fast-paced environments
Strong listening skills to address concerns of workers clients and guests
Attentive friendly and courteous demeanor

Job Qualifications

Associates or bachelor’s degree preferred
Minimum of 3 years experience as a hotel general manager
Experience with major hotel brands such as Marriott Hilton or Hyatt highly desired
Strong leadership skills with the ability to manage and motivate teams
Excellent communication and problem-solving skills both written and oral
Knowledge of local and state compliance laws
Proficient financial acumen including budget management forecasting and revenue generation
Ability to develop leadership qualities in staff
Experience maintaining positive relationships with management company property owners vendors and clients
Ability to work effectively in high-pressure fast-paced environments
Attentive friendly helpful and courteous to guests clients and associates

Job Duties

Lead mentor and manage a large team of associates with positive engagement to deliver high level of service guest satisfaction and associate retention
Oversee day-to-day operations of the hotel ensuring guest and associate satisfaction is a priority
Manage overall performance of the property including guest satisfaction brand quality assurance maintenance housekeeping budget labor and associate satisfaction
Ensure hotel is adequately staffed with trained motivated team aligned with brand values to maximize revenue and service culture
Maintain compliance and stay updated on brand and company initiatives
Inspect and oversee safety and security standards
Monitor guest feedback and improve service quality
Collaborate with corporate teams in Human Resources Accounting Revenue Management Sales and Leadership to achieve goals
Act as the face of the property through active local community involvement
Ensure accuracy and completion of administrative functions accounting and cash management
Oversee timely bi-weekly payroll submissions
Complete forecasting and attend lead meetings at hotel and corporate levels
Conduct hiring training onboarding and performance reviews
Approve employee schedules for adequate staffing
Ensure proper documentation and reporting of incidents
Monitor and evaluate hotel performance for revenue and guest satisfaction targets
Develop and manage budgets for profitability and cost control with RVP
Analyze financial reports to identify improvements and implement corrective actions
Maximize revenue through strategic pricing promotions and market analysis
Lead hotel during emergencies handling natural disasters security concerns and guest incidents
Embrace McKibbon Guiding Principles of Think Bigger Love Your Community Do the Right Thing Support Each Other Make a Lasting Impression