Hotel Front Office Shift Manager

Wind Creek Hospitality is a distinguished leader in the hospitality industry, operating renowned hotel and entertainment properties throughout the United States. Known for its commitment to excellence and guest satisfaction, Wind Creek Hospitality stands out as a provider of high-quality lodging, gaming, dining, and entertainment experiences. The company is firmly rooted in creating memorable moments for its guests by offering stellar customer service, luxurious accommodations, and engaging activities, all within a vibrant and welcoming atmosphere. As part of a larger network of properties, Wind Creek continually seeks to uphold its AAA Four Diamond standards, reflecting its dedication to quality and excellence in the hospitality sector.\n\nThe role of Hotel Front Office Shift Manager is a crucial leadership position within this dynamic environment. The shift manager is entrusted with supervising the day-to-day operations of the Front Desk, Front Services, and Retail Teams, ensuring that each guest receives service that meets and surpasses AAA Four Diamond standards. This position is not only about operational oversight but also embodies the spirit and values of Wind Creek Hospitality Workplace Expectations, emphasizing genuine engagement, positive energy, and an unwavering commitment to providing guests an escape into a world of fun and possibility. The shift manager's responsibilities include scheduling employees to optimize service levels while managing labor costs within budget, authorizing paid time off and administering payroll, and maintaining healthy employee relations through recognition, performance evaluation, and discipline when needed.\n\nFurther, the Hotel Front Office Shift Manager plays a pivotal role in coaching, mentoring, and developing team members to empower them to excel in customer service and operational duties. They act as role models by embodying exemplary guest service skills and actively resolving customer complaints to ensure a seamless and enjoyable guest experience. Cross-training across hotel departments is encouraged to promote operational flexibility and team synergy. The shift manager also assists with vital functions such as check-in and check-out processes, procurement of operating supplies and equipment, and recruitment efforts including screening and hiring staff. Additionally, the shift manager contributes to developing departmental policies, conducts market research related to pricing strategies, promotes job safety to minimize accidents, and performs other responsibilities as assigned.\n\nThis position requires a dedicated professional who is committed to upholding the company’s value system which inspires everyone to perform their best, grow personally and professionally, and generate success that benefits all. The role is full-time with a competitive salary range between $52,600 and $71,800, depending on experience and skills. Benefits include group medical, dental, vision, and life insurance, access to flexible spending accounts, an employee assistance program, paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. Candidates must be prepared to work odd and irregular hours, including nights, weekends, and holidays, and possess the ability to maintain compliance with regulatory licensing requirements pertinent to the Illinois Gaming Act.