You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,600.00 - $71,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k with Matching
Shift Differential
discretionary quarterly bonuses
Job Description
Wind Creek Hospitality is a distinguished leader in the hospitality industry, operating renowned hotel and entertainment properties throughout the United States. Known for its commitment to excellence and guest satisfaction, Wind Creek Hospitality stands out as a provider of high-quality lodging, gaming, dining, and entertainment experiences. The company is firmly rooted in creating memorable moments for its guests by offering stellar customer service, luxurious accommodations, and engaging activities, all within a vibrant and welcoming atmosphere. As part of a larger network of properties, Wind Creek continually seeks to uphold its AAA Four Diamond standards, reflecting its dedication to quality and... Show More
Job Requirements
- High school diploma or GED required
- must be twenty-one 21 years of age or older
- bachelor’s degree in related field and two 2 years supervisory experience required
- or four 4 years experience in a management position required
- or three 3 years experience in a supervisory position with Wind Creek Hospitality required
- two 2 years hotel guest-facing supervisory experience in a 3 Diamond or above hotel required
- proficient skills with Microsoft Word and Excel a skills test will be administered and must successfully pass with a 70 percent or above required
- must be able to type 25 words per minute minimum typing test will be administered required
- excellent writing skills
- must successfully pass job interview including a guest service audition
- experience with Microsoft Office
- ability to create detailed excel spreadsheets
- must be able to create executive summaries and statistical reports including graphs and charts
- willing to work odd and irregular hours including nights, weekends, and holidays
- willing to travel and participate in training as recommended or required
- must have an occupational license or the ability to obtain and maintain a license pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Job Qualifications
- High school diploma or GED
- bachelor’s degree in related field and two years supervisory experience
- or four years experience in a management position
- or three years experience in a supervisory position with Wind Creek Hospitality
- two years hotel guest-facing supervisory experience in a 3 Diamond or above hotel
- proficient skills with Microsoft Word and Excel
- typing skills at minimum 25 words per minute
- excellent writing skills
- experience with Microsoft Office
- ability to create detailed excel spreadsheets
- ability to create executive summaries and statistical reports including graphs and charts
- willingness to work odd and irregular hours including nights, weekends, and holidays
- willingness to travel and participate in training as recommended or required
- must be able to obtain and maintain an occupational license pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board
Job Duties
- Schedules employees to ensure excellent level of service to the customer while maintaining and controlling labor costs
- authorizes PTO and administers payroll
- supervises employees including maintaining proper employee relations, recognition, evaluating performance and administering discipline when necessary including Hotel Supervisor
- actively coaches, mentors and develops team members
- empowers self and team to resolve customer complaints or problems
- provides AAA 4-diamond services levels necessary to meet and exceed guest expectations
- liaises with other departments as operational issues arise
- cross-trains with all Hotel departments
- serves as role model showing exemplary guest service skills
- assists with check-in and check-out and other duties
- assists in the procurement of operating supplies and equipment
- recruits hotel staff, screen applicants and conduct auditions for employment
- conducts market research and collect data pertaining to rates and pricing
- develop rate strategies in Opera Hotel System
- assists in the development and training of departmental policies and procedures
- limits number of accidents and injuries by promoting job safety
- other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: