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Hotel Front Office Manager - Springhill Suites by Marriott Columbus Easton
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Life insurance
short-term disability
long-term disability
401K with company match
hotel discounts
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a leading hospitality management company recognized for its commitment to creating enriching work environments and delivering exceptional guest experiences. With a robust portfolio of properties across the United States, Concord Hospitality maintains a strong presence in the hotel industry by fostering a culture where associates are valued, empowered, and supported to grow both personally and professionally. At the core of the company’s values are Quality, Integrity, Community, Profitability, and Fun, which guide operations and leadership practices within all hotel properties. One of the prominent venues managed by Concord Hospitality is the Springhill Suites/TownePlace Suites by Marriott Columbus... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front office or hospitality management
- Proficiency with hotel PMS and property management systems
- Strong interpersonal and communication skills
- Ability to handle guest complaints professionally
- Flexibility to work varied shifts including nights weekends and holidays
- Leadership experience in hospitality or related fields
Job Qualifications
- Previous hotel experience required
- Comfortable using technology and hotel PMS systems
- Strong communication and conflict-resolution skills
- Ability to work flexible schedule including nights weekends and holidays
- Leadership mindset with strong team-building skills
Job Duties
- Lead and supervise front desk lobby bar shuttle
- Ensure seamless check-in and check-out experiences
- Handle escalated guest complaints and service recovery situations
- Create schedules and maintain proper staffing levels
- Train coach and evaluate associates
- Monitor room inventory occupancy and reservations
- Coordinate closely with housekeeping maintenance and sales departments
- Ensure compliance with brand standards and hotel policies
- Support upselling initiatives and guest loyalty programs
- Review guest feedback and implement service improvements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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