Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
complimentary and discounted Hyatt hotel rooms
paid time off (PTO)
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass/discounted parking
free meals in employee cafeteria
opportunities for career growth
Job Description
Hyatt Hotels Corporation is a globally recognized hospitality company known for its dedication to providing exceptional guest experiences through caring and attentive associates. With a rich heritage and a reputation built on quality service, Hyatt operates a portfolio of hotels and resorts around the world that cater to both leisure and business travelers. Hyatt's commitment to excellence is reflected in every aspect of its operations, from luxurious accommodations and innovative amenities to customer-centric practices that enhance each guest's stay. Hyatt fosters a work environment that promotes career growth, job enrichment, and support for its employees, making it an employer of choice in the hospitality industry.
The Front Office Manager at Hyatt plays a pivotal role in ensuring the smooth operation of the hotel's front desk and guest services. Reporting directly to the hotel's Director of Operations, this position encompasses a wide range of responsibilities from staff training, hiring, and scheduling to inter-department communication and oversight of daily front office operations. The ideal candidate must embody Hyatt's service standards, demonstrating strong leadership and communication skills while managing the front office team to deliver memorable guest experiences. This role requires the ability to respond promptly and effectively to guest requests and complaints to maintain high satisfaction levels.
As the Front Office Manager, you will be entrusted with short and long-term planning and managing the front office operations within established budget and labor cost plans. You will take charge of maintaining accurate guest room inventory, ensuring all cash handling and operational procedures meet Hyatt's policies and standards. Additionally, this role involves close coordination with housekeeping and other departments to guarantee seamless service delivery. Coaching and counseling of employees to uphold Hyatt Service Standards and Procedures is a critical part of the role, alongside performing any necessary front office staff duties to ensure operational efficiency.
Hyatt is seeking candidates who possess a high level of energy, entrepreneurial spirit, and a strong customer service orientation. This position demands an effective communicator capable of motivating team members and improving operational results. Candidates should have experience with hotel property management systems such as Opera, HotSOS, Colleague Advantage, and Reserve. Proficiency in Microsoft Word and Excel is also necessary. Flexibility to work various shifts including mornings, afternoons, evenings, nights, weekends, and holidays is required in order to meet the dynamic needs of the hospitality environment.
Joining Hyatt as a Front Office Manager offers an extraordinary career opportunity beyond typical hospitality roles. With comprehensive benefits like competitive compensation, paid time off, medical, dental and vision insurance, tuition reimbursement, and opportunities for career advancement, Hyatt invests in the success and well-being of its associates. If you are passionate about hospitality and aspire to lead a front office team in delivering unparalleled guest experiences, Hyatt offers the platform for your career growth in a supportive and rewarding work environment. Embrace the Hyatt Touch and contribute to a globally respected brand while advancing your professional journey.
The Front Office Manager at Hyatt plays a pivotal role in ensuring the smooth operation of the hotel's front desk and guest services. Reporting directly to the hotel's Director of Operations, this position encompasses a wide range of responsibilities from staff training, hiring, and scheduling to inter-department communication and oversight of daily front office operations. The ideal candidate must embody Hyatt's service standards, demonstrating strong leadership and communication skills while managing the front office team to deliver memorable guest experiences. This role requires the ability to respond promptly and effectively to guest requests and complaints to maintain high satisfaction levels.
As the Front Office Manager, you will be entrusted with short and long-term planning and managing the front office operations within established budget and labor cost plans. You will take charge of maintaining accurate guest room inventory, ensuring all cash handling and operational procedures meet Hyatt's policies and standards. Additionally, this role involves close coordination with housekeeping and other departments to guarantee seamless service delivery. Coaching and counseling of employees to uphold Hyatt Service Standards and Procedures is a critical part of the role, alongside performing any necessary front office staff duties to ensure operational efficiency.
Hyatt is seeking candidates who possess a high level of energy, entrepreneurial spirit, and a strong customer service orientation. This position demands an effective communicator capable of motivating team members and improving operational results. Candidates should have experience with hotel property management systems such as Opera, HotSOS, Colleague Advantage, and Reserve. Proficiency in Microsoft Word and Excel is also necessary. Flexibility to work various shifts including mornings, afternoons, evenings, nights, weekends, and holidays is required in order to meet the dynamic needs of the hospitality environment.
Joining Hyatt as a Front Office Manager offers an extraordinary career opportunity beyond typical hospitality roles. With comprehensive benefits like competitive compensation, paid time off, medical, dental and vision insurance, tuition reimbursement, and opportunities for career advancement, Hyatt invests in the success and well-being of its associates. If you are passionate about hospitality and aspire to lead a front office team in delivering unparalleled guest experiences, Hyatt offers the platform for your career growth in a supportive and rewarding work environment. Embrace the Hyatt Touch and contribute to a globally respected brand while advancing your professional journey.
Job Requirements
- must be able to work a flexible schedule of any shift including mornings, afternoons, evenings, and overnights on any day including weekends and holidays
- must possess high energy and entrepreneurial spirit
- must have strong motivational leadership and effective communication skills
- must have at least 4 years of progressive hotel rooms management experience
- must have at least 2 years of leadership experience within the rooms division of a hotel
- must be proficient in Microsoft Word and Excel
- must have excellent organizational, interpersonal and administrative skills
- preferred to have experience with hotel property management computer systems such as Opera, HotSOS, Colleague Advantage, and Reserve
Job Qualifications
- demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience typically with Hyatt
- service oriented style with professional presentation skills
- at least 2 years of department head leadership experience within the rooms division of a hotel
- hotel/hospitality degree an asset
- high energy, entrepreneurial spirit, motivational leader, effective communicator
- effective in providing exceptional customer service and ability to improve the bottom line
- clear concise written and verbal communication skills in English
- must be proficient in Microsoft Word and Excel
- preferred experience with hotel property management computer systems such as Opera, HotSOS, Colleague Advantage, and Reserve
- excellent organizational, interpersonal and administrative skills
Job Duties
- responsible for short and long term planning and the management of the hotel’s front office operations
- develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- maintain guest room inventory
- coach and counsel employees to reflect Hyatt service standards and procedures
- perform all tasks of a front office staff as needed to facilitate service
- ensure all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- insure proper staffing levels for customer service goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
