Hotel Front Office Manager

Lexington Embassy Suites, located at 1801 Newtown Pike in Lexington, KY, is a distinguished full-service hotel known for its commitment to outstanding hospitality and guest experience. Part of the larger Atrium Hospitality group, the hotel prides itself on the Atrium SPIRIT — a core philosophy that emphasizes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These values foster an environment where both guests and team members thrive, making Lexington Embassy Suites not just a place to stay but a destination to enjoy exceptional service and comfort. With a full-time employment opportunity offering a compensation range of $55,000 to $60,000, the hotel is seeking a dynamic individual who is passionate about hospitality and leadership.

The role focuses on leading the front office team to deliver exceptional guest experiences daily. As a Front Office Manager, you will be instrumental in setting clear expectations and holding the team accountable to maintain high performance standards. Your leadership will be vital in championing guest satisfaction by anticipating needs, resolving issues promptly, and building guest loyalty. Working collaboratively with other departments to ensure seamless operations forms an essential part of this role, alongside managing financial elements such as labor costs and revenue enhancement opportunities. The position demands a hands-on leader who maintains brand standards and supports team members during busy periods, including serving as Manager on Duty to oversee day-to-day hotel operations with a focus on smooth service delivery and guest happiness. This is an excellent opportunity for a seasoned hospitality professional eager to grow within Atrium Hospitality, which values internal promotions and career development.

Moreover, the hotel offers an attractive benefits package that supports your well-being and future, including a 401(k) plan with company match, comprehensive medical, dental, and vision insurance options, paid time off and vacation benefits, and unique perks such as DailyPay, wellness programs, tuition reimbursement, and discounts on a variety of brands and services. The company also prides itself on corporate social responsibility, providing employees with community service and volunteer programs to make a meaningful impact. The ideal candidate will embody the Atrium Leadership qualities of accountability, agility, talent development, transparency, and living the SPIRIT values in every aspect of their work, making this a rewarding career path in hospitality management.