Hotel Front Office Manager

The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a renowned Dual Brand hotel property featuring a combined 262 rooms and is professionally managed by Concord Hospitality. Located in a vibrant area, this hotel offers guests a blend of comfort, convenience, and exceptional service. Concord Hospitality is a leader in the hospitality industry known for its commitment to quality, integrity, and fostering a dynamic community-oriented workplace. The company values its employees highly and provides an atmosphere of growth, balance, and recognition, ensuring a rewarding career for associates committed to excellence in guest services.

We are currently seeking a dedicated Front Office Manager for our Marriott Dual Brand property. This role is critical in overseeing all front of house operations to deliver an exceptional guest experience from arrival to departure. The successful candidate will lead the front desk team, maintain high service standards, promptly resolve guest concerns, and ensure smooth and efficient daily hotel operations. They will play a pivotal role in supporting the hotel’s revenue goals and enhancing guest satisfaction through leadership, team building, and strategic supervision. The position offers a starting salary from $55,000 per year plus bonus potential, combining an attractive compensation package with opportunities for professional development. This full-time role demands a flexible schedule including nights, weekends, and holidays to meet the dynamic needs of the hospitality environment.

As the Front Office Manager, you will oversee key aspects of guest services, including ensuring seamless check-in and check-out experiences, handling escalated guest complaints with professionalism, and fostering a culture of service recovery. You will be responsible for creating schedules and maintaining adequate staffing levels across the front desk, lobby bar, and shuttle services. This role requires close coordination with departments such as Housekeeping, Maintenance, and Sales to maintain operational harmony and brand compliance. You will also actively support upselling initiatives and guest loyalty programs to drive revenue growth and maximize guest engagement. Reviewing guest feedback and implementing continuous service improvements will be essential to enhancing overall guest satisfaction and fostering repeat business.

Joining Concord Hospitality means becoming part of a company that prioritizes its people and values the power of a positive workplace culture. Our Associate First culture means you will receive training, development, and career advancement opportunities designed to help you grow within the hotel operations field. With a fast-paced environment featuring frequent guest interaction, this role offers the chance to make a tangible impact on both guest experiences and team dynamics. If you are a motivated hospitality professional with strong leadership skills and a passion for delivering outstanding guest service, this Front Office Manager position is an excellent opportunity to advance your career in hotel management.