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Hotel Front Office Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Life insurance
short-term disability
long-term disability
401 K with Company Match
hotel discounts
Training and Development
Career advancement opportunities
Job Description
The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a renowned Dual Brand hotel property featuring a combined 262 rooms and is professionally managed by Concord Hospitality. Located in a vibrant area, this hotel offers guests a blend of comfort, convenience, and exceptional service. Concord Hospitality is a leader in the hospitality industry known for its commitment to quality, integrity, and fostering a dynamic community-oriented workplace. The company values its employees highly and provides an atmosphere of growth, balance, and recognition, ensuring a rewarding career for associates committed to excellence in guest services.
We are currently seeking a dedicated... Show More
We are currently seeking a dedicated... Show More
Job Requirements
- Previous hotel experience required
- Ability to work flexible schedule including nights, weekends and holidays
- Comfortable using technology and hotel PMS systems
- Strong communication and conflict-resolution skills
- Leadership mindset with strong team-building skills
Job Qualifications
- Previous hotel experience required
- Comfortable using technology and hotel PMS systems
- Strong communication and conflict-resolution skills
- Ability to work flexible schedule including nights, weekends and holidays
- Leadership mindset with strong team-building skills
Job Duties
- Lead and supervise front desk, lobby bar, shuttle
- Ensure seamless check-in and check-out experiences
- Handle escalated guest complaints and service recovery situations
- Create schedules and maintain proper staffing levels
- Train, coach, and evaluate associates
- Monitor room inventory, occupancy, and reservations
- Coordinate closely with housekeeping, maintenance, and sales departments
- Ensure compliance with brand standards and hotel policies
- Support upselling initiatives and guest loyalty programs
- Review guest feedback and implement service improvements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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