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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $36,900.00 - $64,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Northern Quest Resort and Casino is a premier destination located in the Pacific Northwest, renowned for its luxurious amenities, exceptional customer service, and vibrant gaming experiences. Owned and operated by the Kalispel Tribe of Indians, this establishment upholds a strong commitment to excellence, cultural respect, and community involvement. With a focus on providing guests with an unforgettable experience, the resort combines upscale accommodations, fine dining, entertainment, and casino amenities all under one roof. Northern Quest Resort and Casino has earned a reputation for its Four Diamond and Four Star ratings, reflecting the high standards of service and comfort maintained across... Show More
Job Requirements
- Obtain and maintain required licenses or work permits
- Flexible availability including nights, weekends, and holidays
- Ability to supervise and manage multiple teams
- Proficient in the use of office equipment and computer software
- Ability to handle guest complaints and operational challenges under pressure
- Physical ability to perform job duties including standing, walking, lifting up to 70 pounds
- Adherence to company policies and drug-free workplace standards
- Successful completion of background investigations
Job Qualifications
- Bachelor's degree preferred in a related field
- Six years of related experience or equivalent combination of education and experience
- Experience in a 150+ room, four star/four diamond hotel setting preferred
- Strong leadership and organizational development skills
- Proficient in Microsoft Office and hotel property management systems
- Knowledge of gaming amenities and casino operations
- Excellent communication, interpersonal, and problem-solving skills
- Familiarity with relevant safety, regulatory, and employment laws
Job Duties
- Ensure compliance with Tribal, state, federal, and NIGC regulations and company policies
- Develop policies and procedures for internal controls
- Oversee reservation system availability and revenue management
- Establish room rates and package deals in collaboration with leadership
- Monitor room inventory for third-party vendors
- Coordinate player’s club programs with Loyalty Marketing
- Manage staffing schedules based on call and guest volume
- Conduct interviews, training, performance reviews, and disciplinary actions
- Work with sales and group coordinators to manage group bookings
- Supervise PBX, Reservations, and Front Desk Supervisors
- Implement yield management principles
- Enforce cash handling procedures and monitor payroll
- Maintain professional, friendly guest service approach
- Manage hotel master keys and security protocols
- Ensure department meets AAA and Forbes standards
- Handle guest complaints and requests promptly
- Conduct daily facility tours for cleanliness and presentation
- Maintain knowledge of gaming amenities and resort-wide promotions
- Support emergency and OSHA compliance
- Complete assigned goals and prepare reports
- Assist in budget development and cost reduction initiatives
- Foster teamwork and continuous improvement within the department
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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