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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,300.00 - $64,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Job Description
This position is offered by a renowned hotel operating in a fast-paced and high-energy environment where exceptional guest service is paramount. The hotel is dedicated to delivering a memorable experience to every guest, ensuring their satisfaction through meticulous attention to detail and a responsive team. Being a hospitality establishment, it is known for its commitment to upholding high standards of service, combining comfort, convenience, and luxury to create an inviting atmosphere that appeals to both leisure and business travelers. The hotel prioritizes integrity, ethical behavior, and continuous professional development of its team members. This is a dynamic and challenging workplace,... Show More
Job Requirements
- A high school diploma or equivalent
- Four years of hospitality experience including hotel front desk or office experience
- Two years of supervisory or managerial experience required
- Ability to use standard office equipment and knowledge of Microsoft Office
- Experience using customer service and reservations software preferred
- Ability to read and interpret documents such as internal controls, financial reports, and legal documents
- Ability to maintain discretion in handling confidential information
- Ability to interact with stakeholders at all levels and communicate effectively before groups of guests or team members
- Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- Ability to talk, hear, operate a personal computer, and move freely throughout the office and property
- Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- A high school diploma or equivalent
- Four years of hospitality experience including hotel front desk or office experience
- A Bachelor's degree in Hospitality, Business, or related field may substitute for 2 years of experience
- An Associate's degree in Hospitality, Business, or related field may substitute for 1 year of experience
- Two years of supervisory or managerial experience
- Ability to use standard office equipment and knowledge of Microsoft Office
- Experience using customer service and reservations software preferred
- Ability to read and interpret documents such as internal controls, financial reports, and legal documents
- Ability to maintain discretion in handling confidential information
- Ability to interact with stakeholders at all levels and communicate effectively before groups of guests or team members
- Ability to work irregular hours including late nights, early mornings, weekends, and holidays
- Ability to talk, hear, operate a personal computer, and move freely throughout the office and property
- Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Job Duties
- Oversee the front desk, concierge, and group room services and staff to ensure all hotel guests are greeted, registered, and accommodated in a timely and pleasant manner
- Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, training team members
- scheduling and motivating team members
- planning, assigning, and directing work
- appraising performance
- rewarding and disciplining team members up to and including termination
- addressing complaints and resolving problems
- Develop, implement, and evaluate all hotel front desk and group room service operations, processes, and strategies to ensure optimal guest service
- Manage guest communications, inquiries, special needs, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests
- Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency response
- Maintain policies and procedures applicable to performance standards, functions, and responsibilities of the front desk and group room services
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive
- Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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