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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
pay based on experience
Flexible work schedule
Professional development opportunities
supportive work environment
Employee Discounts
health benefits
Retirement Plan
Job Description
This establishment is a dynamic hotel environment committed to providing exceptional guest service within a fast-paced and high-energy setting. The hotel aims to ensure that every guest enjoys a comfortable and memorable stay by delivering outstanding service from the moment they arrive. The team operates under a mission, vision, and set of values that emphasize integrity, professionalism, and dedication to quality hospitality. Recognized for its vibrant atmosphere and attention to detail, the hotel places a strong emphasis on customer satisfaction and operational excellence across all departments, especially at the front office where guests first interact with the hotel.
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Job Requirements
- High school diploma or equivalent
- Four years hospitality experience including hotel front desk or office experience
- Two years supervisory or managerial experience
- Ability to use standard office equipment and Microsoft Office
- Ability to read and interpret documents such as internal controls and financial reports
- Ability to maintain confidentiality
- Excellent communication skills
- Flexibility to work various shifts including nights, weekends, and holidays
- Ability to talk, hear, operate a computer, and move freely throughout the property
- Specific vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- High school diploma or equivalent
- Minimum four years hospitality experience including hotel front desk or office experience
- Bachelor's degree in Hospitality, Business, or related field can substitute two years of experience
- Associate's degree in Hospitality, Business, or related field can substitute one year of experience
- Two years of supervisory or managerial experience
- Ability to use standard office equipment and Microsoft Office
- Preferred experience with customer service and reservations software
- Ability to read and interpret internal controls, financial reports, and legal documents
- Excellent communication skills with ability to interact effectively with guests and team members
- Ability to maintain discretion handling confidential information
- Flexibility to work irregular hours including nights, weekends, and holidays
Job Duties
- Oversee the front desk, concierge, and group room services and staff to ensure timely and pleasant guest accommodations
- Carry out management responsibilities including interviewing, hiring, training, scheduling, motivating, appraising performance, rewarding, disciplining, and terminating team members
- Develop, implement, and evaluate all front desk and group room service operations and strategies
- Manage guest communications, inquiries, special needs, complaints, and concerns with corrective actions
- Maintain procedures for credit control, financial transactions, guest security, and emergency response
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive
- Establish and ensure compliance with departmental internal controls, policies, procedures, and regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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