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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
flexible scheduling
Job Description
The establishment hiring for the Hotel Front Office Assistant Manager position is a dynamic hospitality organization known for delivering exceptional guest experiences in a fast-paced and high-energy environment. This company is a leading player within the hotel industry, committed to maintaining outstanding service standards and creating memorable stays for all guests. Operating in a vibrant hospitality setting, the hotel places a strong emphasis on guest satisfaction, professionalism, and operational excellence. The property includes a casino floor, indicating a diverse and bustling atmosphere that blends entertainment with accommodation, further enhancing the guest experience.
As the Hotel Front Office Assistant Mana... Show More
As the Hotel Front Office Assistant Mana... Show More
Job Requirements
- High school diploma or equivalent
- Four years of hospitality experience including hotel front desk or office experience
- Two years of supervisory or managerial experience
- Ability to use standard office equipment and knowledge of Microsoft Office
- Ability to read and interpret documents such as internal controls, financial reports, and legal documents
- Ability to maintain discretion in handling confidential information
- Ability to work irregular hours and shifts including late nights, early mornings, weekends, and holidays
- Ability to talk, hear, operate a personal computer, and move freely throughout the office and property
- Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- A high school diploma or equivalent
- Four years of hospitality experience including hotel front desk or office experience
- A bachelor’s degree in hospitality, business, or a related field can substitute for two years of experience
- An associate’s degree in hospitality, business, or related field can substitute for one year of experience
- Two years of supervisory or managerial experience
- Ability to use standard office equipment and knowledge of Microsoft Office
- Experience using customer service and reservations software preferred
- Ability to read and interpret documents such as internal controls, financial reports, and legal documents
- Ability to maintain discretion in handling confidential information
- Ability to interact with and understand the interests of stakeholders at all levels and communicate effectively before groups of guests or team members
- Ability to work irregular hours including late nights, early mornings, weekends, and holidays
- Ability to talk, hear, operate a personal computer, and move freely throughout the office and property
- Specific vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus
Job Duties
- Oversee the front desk, concierge, and group room services and staff to ensure all hotel guests are greeted, registered, and accommodated in a timely and pleasant manner
- Carry out management responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, training, scheduling, motivating, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems
- Develop, implement, and evaluate all hotel front desk and group room service operations, processes, and strategies to ensure optimal guest service
- Manage guest communications, inquiries, special needs, complaints, and concerns and take corrective action to produce a positive interaction and experience
- Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency response
- Maintain policies and procedures applicable to performance standards, functions, and responsibilities of the front desk and group room services
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive
- Establish, update, and ensure full compliance with departmental internal controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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