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Job Overview
Employment Type
Hourly
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
The Sycuan Band of the Kumeyaay Nation has a rich ancestral heritage, dating back centuries when the tribe thrived as a close-knit community engaged in farming, hunting, and fishing for sustenance. Today, the Sycuan Tribe continues to honor its legacy through governance of its Reservation and operation of various enterprises, including a state-of-the-art casino and a beautiful golf resort located in the San Diego region. Alongside these ventures, Sycuan owns multiple businesses contributing to the economic growth and prosperity of the community it serves. The tribe is deeply rooted in its values, prioritizing a sense of togetherness and community spirit.... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years of guest service experience
- basic cash handling skills
- ability to communicate effectively in English
- ability to multitask and prioritize
- ability to maintain professionalism
- ability to perform data entry accurately
- ability to sit or stand for extended periods
- ability to work in a smoking environment
- reliable attendance
- maintain confidentiality
- basic math proficiency
Job Qualifications
- Two years of guest service experience
- hospitality or lodging experience is desirable
- cash handling experience is a plus
- ability to interact effectively with team members and guests
- ability to prioritize and perform multiple tasks
- effective communication skills in English
- ability to follow verbal and written instructions
- proficiency in data entry
- professionalism and composure under pressure
- openness to constructive criticism
- ability to read and complete forms
- basic math skills
- ability to sit or stand for up to eight hours
- ability to work in a smoking environment
- ability to maintain confidentiality
- punctuality
- working knowledge of Infor HMS system is desirable
- familiarity with MS Word and Excel software is desirable
- multilingual abilities are a plus
Job Duties
- Register hotel guests by acknowledging and welcoming them
- retrieve and enter guest information and credit card details into the database
- provide guests with hotel room information, resort amenities, and keys following established procedures
- assist guests with transportation, wake-up calls, and room service requests
- offer information on casino promotions, contests, giveaways, and concerts
- resolve guest disputes and treat guests in a friendly and courteous manner
- enter cash transactions into the property management system
- count currency and log guest discounts, vouchers, VIP points, and credit cards
- balance money drawer against cashier report and report discrepancies to management
- maintain a professional department image in team and guest interactions
- secure confidential and sensitive data
- perform other assigned duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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