HOTEL FRONT OFFICE AGENT-Hotel Rooms

The Sycuan Band of the Kumeyaay Nation has a rich ancestral heritage that traces back many centuries to a resilient community who lived through hunting, farming, and fishing. Today, the Sycuan Tribe has evolved into a thriving enterprise that governs its own Reservation and operates multiple business ventures throughout the San Diego region. Among its most prominent establishments are a state-of-the-art Casino and a beautiful Golf Resort, making it a key player in the local hospitality and entertainment industry. The Tribe places a strong emphasis on community, valuing the collective spirit and collaboration among its members and staff. Working at Sycuan means becoming part of a close-knit family that fosters mutual support and common goals.

The Hotel Front Office Agent role at Sycuan is an exciting opportunity for customer service professionals looking to be the welcoming face of a prestigious resort. This position is hourly and entails working in a fast-paced and service-oriented environment where every interaction matters. The agent acts as the initial touchpoint for guests, providing an inviting, courteous, and memorable experience from the moment guests enter the hotel through to their departure. This role is pivotal in building positive guest relationships and ensuring satisfaction with the resort's offerings.

As a Hotel Front Office Agent, you will be responsible for registering guests efficiently by acknowledging arrivals, capturing payment information, and inputting guest details accurately into the system. You will provide comprehensive information about room accommodations, resort amenities, and upcoming events or promotions at the casino and golf course. Your role involves assisting with guest requests including transportation arrangements, wake-up calls, and room service. Resolving concerns promptly and maintaining professionalism at all times is essential. You will also handle cash transactions and balance your money drawer against reports, following established protocols to maintain accountability.

The ideal candidate for this position has at least two years of guest service experience, preferably within hospitality or lodging sectors, and experience handling cash transactions. Strong interpersonal skills are necessary to interact effectively with both guests and team members. You must be able to multitask and prioritize duties while communicating clearly in English. Familiarity with data entry, professionalism, and the capacity to maintain composure under pressure are important attributes. The ability to work within a smoking environment and maintain confidentiality further supports operational excellence.

Working knowledge of hospitality management systems like Infor HMS, proficiency in MS Word and Excel, and the ability to speak multiple languages are desirable but not mandatory. Sycuan offers a supportive work environment that values initiative and teamwork. If you are passionate about delivering exceptional guest experiences and want to join a company dedicated to community and growth, Sycuan's Hotel Front Office Agent position is an excellent career path that combines customer service with vibrant hospitality culture.