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Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
flexible scheduling
Job Description
The Sycuan Band of the Kumeyaay Nation has a rich ancestral heritage that traces back many centuries to a resilient community who lived through hunting, farming, and fishing. Today, the Sycuan Tribe has evolved into a thriving enterprise that governs its own Reservation and operates multiple business ventures throughout the San Diego region. Among its most prominent establishments are a state-of-the-art Casino and a beautiful Golf Resort, making it a key player in the local hospitality and entertainment industry. The Tribe places a strong emphasis on community, valuing the collective spirit and collaboration among its members and staff. Working at... Show More
Job Requirements
- Two years of guest service experience
- Hospitality and/or lodging experience preferred
- Cash handling experience preferred
- Ability to interact effectively with team members and guests
- Ability to prioritize and perform multiple tasks and assignments
- Ability to communicate effectively in the English language
- Ability to understand and follow verbal directives and written directions
- Ability to perform data entry assignments
- Ability to maintain professionalism and composure
- Ability to accept constructive criticism
- Ability to read and complete forms and documents
- Ability to perform simple mathematical calculations
- Ability to sit or stand for up to eight hours
- Ability to work in a smoking environment
- Ability to maintain confidentiality
- Ability to appear for work on time
Job Qualifications
- Two years of guest service experience
- Hospitality and/or lodging experience
- Cash handling experience
- Ability to interact effectively with team members and guests
- Ability to prioritize and perform multiple tasks and assignments
- Ability to communicate effectively in the English language
- Ability to understand and follow verbal directives and written directions
- Ability to perform data entry assignments
- Ability to maintain professionalism and composure
- Ability to accept constructive criticism
- Ability to read and complete forms and documents
- Ability to perform simple mathematical calculations
- Ability to sit or stand for up to eight hours
- Ability to work in a smoking environment
- Ability to maintain confidentiality
- Ability to appear for work on time
- Working knowledge of Infor HMS system
- Working knowledge of MS Word and Excel
- Multi-lingual
Job Duties
- Registers hotel guests by acknowledging and welcoming guests entering hotel, retrieving credit card information, promptly entering guest information into database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures
- Provides guests with service by acknowledging guests, assisting guests with transportation, wake up calls, room service requests, offering appropriate casino information, up to date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner
- Provides accounting of transactions during shift by entering cash transactions in to property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager
- Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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