Job Overview
Compensation
Hourly
Range $15.25 - $19.50
Work Schedule
Flexible
Benefits
multiple benefit plans
Paid Time Off
401k
Opportunities for advancement
positive and respectful work environment
Employee Discounts
Community Volunteer Opportunities
Job Description
This job opportunity is with a well-established hotel that aims to provide exceptional hospitality and guest service. The hotel industry is highly competitive, and this property stands out by combining accommodation with gaming entertainment, creating a vibrant and welcoming environment for its guests. This establishment is committed to maintaining high standards of service, safety, and customer satisfaction, which makes it a prominent choice for travelers and visitors looking for comfort and entertainment.
The Front Desk Supervisor position is a critical role within the hotel's operations, responsible for ensuring the smooth and efficient management of the front desk during shifts. This role involves overseeing the activities of the front desk clerks and reservationists, verifying the accuracy of reservations, room blocks, and financial transactions, thus maintaining a seamless guest experience. The supervisor also ensures compliance with legal and gaming regulations, underscoring the importance of maintaining operational integrity in a regulated environment.
In this role, the Front Desk Supervisor will be expected to manage and coordinate staffing levels in alignment with budgetary constraints, delegate responsibilities effectively, and oversee the development, training, and evaluation of front desk staff. This position requires someone with excellent organizational and communication skills, a strong work ethic, and the ability to foster a positive, professional atmosphere that enhances guest satisfaction. The ability to handle multiple tasks simultaneously and maintain calm under pressure is also essential, given the dynamic nature of hotel front desk operations.
Additionally, the Front Desk Supervisor will collaborate closely with the Front Office Manager and other departmental leaders to ensure that all front desk functions operate cohesively and align with the hotel’s overarching goals. They will participate in meetings, provide feedback, and contribute to initiatives aimed at improving guest services and operational efficiency.
The hotel offers competitive salary packages, but this specific position is noted as a non-tipped role, reinforcing the focus on professional service delivery rather than gratuity. Flexible working schedules, including nights, weekends, and holidays, are required, reflecting the need to provide continuous service in the hospitality industry. The establishment also emphasizes a commitment to staff development and provides multiple benefits, including paid time off, 401K, and opportunities for career advancement within the company.
Candidates interested in this role will find a supportive work environment where enthusiasm and professionalism are valued, alongside a strong emphasis on teamwork and guest service excellence. If you are passionate about hospitality and looking for a supervisory role where you can make a significant impact on guest experience and team performance, this Front Desk Supervisor position offers a rewarding career path within a respected hotel and gaming environment.
The Front Desk Supervisor position is a critical role within the hotel's operations, responsible for ensuring the smooth and efficient management of the front desk during shifts. This role involves overseeing the activities of the front desk clerks and reservationists, verifying the accuracy of reservations, room blocks, and financial transactions, thus maintaining a seamless guest experience. The supervisor also ensures compliance with legal and gaming regulations, underscoring the importance of maintaining operational integrity in a regulated environment.
In this role, the Front Desk Supervisor will be expected to manage and coordinate staffing levels in alignment with budgetary constraints, delegate responsibilities effectively, and oversee the development, training, and evaluation of front desk staff. This position requires someone with excellent organizational and communication skills, a strong work ethic, and the ability to foster a positive, professional atmosphere that enhances guest satisfaction. The ability to handle multiple tasks simultaneously and maintain calm under pressure is also essential, given the dynamic nature of hotel front desk operations.
Additionally, the Front Desk Supervisor will collaborate closely with the Front Office Manager and other departmental leaders to ensure that all front desk functions operate cohesively and align with the hotel’s overarching goals. They will participate in meetings, provide feedback, and contribute to initiatives aimed at improving guest services and operational efficiency.
The hotel offers competitive salary packages, but this specific position is noted as a non-tipped role, reinforcing the focus on professional service delivery rather than gratuity. Flexible working schedules, including nights, weekends, and holidays, are required, reflecting the need to provide continuous service in the hospitality industry. The establishment also emphasizes a commitment to staff development and provides multiple benefits, including paid time off, 401K, and opportunities for career advancement within the company.
Candidates interested in this role will find a supportive work environment where enthusiasm and professionalism are valued, alongside a strong emphasis on teamwork and guest service excellence. If you are passionate about hospitality and looking for a supervisory role where you can make a significant impact on guest experience and team performance, this Front Desk Supervisor position offers a rewarding career path within a respected hotel and gaming environment.
Job Requirements
- High school diploma or equivalent
- two to five years experience in front desk or reservation roles
- ability to work flexible shifts including nights, weekends, and holidays
- strong attention to detail and accuracy
- ability to manage and supervise staff
- knowledge of hotel and gaming regulations
- excellent communication skills
- ability to maintain a professional and positive demeanor under pressure
Job Qualifications
- Two to five years experience as a front desk clerk or reservationist with a 4-year degree in a related field or equivalent work experience
- ability to work flexible schedules including nights, weekends, and holidays
- ability to deliver a service level which creates an atmosphere that makes guests want to return
- commitment to routinely go above and beyond in accomplishing position responsibilities
- ability to present a professional appearance and demeanor with enthusiasm
- excellent interpersonal, organizational, and communication skills
- display strong work ethic and teamwork
Job Duties
- Verify incoming reservations and room blocks
- assure all rooms are properly coded
- verify transaction of desk clerks to assure accuracy and correct errors
- ensure the safety and security of employees and customers
- supervise programs and processes to reduce and control loss time injuries
- review staffing levels to maintain budgeted levels of employment
- delegate authority and assign responsibilities
- develop staff through training and evaluation
- manage department financial data and maintain all master accounts
- review front desk shift activities with Front Office Manager
- meet with departmental directors and managers as necessary
- adhere to all applicable Innkeepers Laws, gaming promotions, and regulations
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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