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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,000.00 - $41,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Employee wellness
Job Description
This job opportunity is offered by a reputable hotel committed to providing exceptional hospitality services and ensuring a memorable guest experience. The establishment prides itself on maintaining high standards of service delivery with an emphasis on customer satisfaction, efficient operations, and a supportive work environment. As part of the hospitality industry, this hotel operates in a dynamic setting requiring versatile staff who can manage various responsibilities in front desk operations. The Front Desk Supervisor position is integral to daily hotel functions, bridging the gap between the management team and front-line associates.\n\nThe Front Desk Supervisor is responsible for assisting the Assistant... Show More
Job Requirements
- High school diploma post-secondary degree or certification in hospitality management preferred
- 1-3 years hotel experience working as front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends required
- First second third shift flexibility required
Job Qualifications
- High school diploma post-secondary degree or certification in hospitality management preferred
- 1-3 years hotel experience working as front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends required
- First second third shift flexibility required
Job Duties
- Work side by side with front desk associates to ensure efficient guest registration checkout telephone service and overall guest experience meets brand standards and hotel guidelines
- Provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Work with hotel AGM and GM to achieve and exceed guest satisfaction scores and address training or performance deficiencies immediately
- Ensure required reports are created and published in a timely manner and of quality for senior management and corporate officers
- Supervise training of all front desk employees and motivate them to perform jobs effectively
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Ensure safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- Resolve customer issues complaints and problems quickly and efficiently to maintain high customer satisfaction and quality service
- Assist the GM and AGM in interviewing and selecting potential new hires in accordance with company’s equal opportunity policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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