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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,000.00 - $41,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring establishment is a reputable hotel committed to delivering outstanding hospitality experiences. As a well-established player in the hotel industry, it provides quality accommodations and excellent guest services aligned with brand standards and internal guidelines. This hotel prides itself on maintaining a warm and welcoming environment where guests feel valued and cared for at every touchpoint during their stay. Dedicated to service excellence, the hotel continuously strives to exceed guest expectations through its professional team and customer-centric approach. The position available is that of a Front Desk Supervisor, a key role pivotal to the seamless functioning of the hotel’s... Show More
Job Requirements
- High school diploma (post-secondary degree or certification in hospitality management preferred)
- 1-3 years hotel experience working as a front desk associate
- previous supervisory experience preferred
- experience using hotel reservation system such as FOSSE or OnQ is a plus
- organization skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem solving skills
- ability to work weekends
- 1st, 2nd, 3rd shift flexibility is required
Job Qualifications
- High school diploma (post-secondary degree or certification in hospitality management preferred)
- 1-3 years hotel experience working as a front desk associate
- previous supervisory experience preferred
- experience using hotel reservation system such as FOSSE or OnQ is a plus
- organization skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem solving skills
- ability to work weekends
- 1st, 2nd, 3rd shift flexibility is required
Job Duties
- Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service
- providing value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- works with the hotel AGM and GM to achieve and exceed guest satisfaction scores
- ensure required reports are created and published in a timely manner
- supervise the training of all front desk employees and motivate them to perform their jobs effectively
- control cash transactions at the front desk and maintain responsibility for personal bank
- ensure safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s equal opportunity policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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