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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Embassy Suites by Hilton, located near the Charlotte Airport, is a distinguished full-service hotel that offers a unique blend of comfort, convenience, and excellent hospitality services. As part of the globally recognized Hilton brand, Embassy Suites provides guests with spacious suites, complimentary cooked-to-order breakfast, and evening receptions, ensuring an exceptional stay experience. The hotel is committed to delivering outstanding customer service and maintaining high standards across all departments, making it a preferred choice for both business and leisure travelers. Its strategic location near a major airport further enhances its accessibility and appeal to a broad range of guests. The establishment... Show More
Job Requirements
- High school diploma
- 1-3 years hotel experience working as a front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or PEP is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Qualifications
- High school diploma
- Post-secondary degree or certification in Hospitality Management preferred
- 1-3 years hotel experience as a front desk associate
- Previous supervisory experience preferred
- Experience with hotel reservation systems such as FOSSE or PEP is a plus
- Strong organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
- Flexibility to work 1st, 2nd, and 3rd shifts
Job Duties
- Work side by side with front desk associates to ensure efficient guest registration, checkout, telephone service, and overall guest experience
- Provide value added service to customers by meeting or exceeding customer expectations
- Collaborate with AGM and GM to achieve and exceed guest satisfaction scores
- Address training or performance deficiencies promptly
- Ensure timely creation and publication of required reports
- Supervise training and motivate front desk employees
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Follow guest check-in and security procedures and report suspicious activity
- Resolve customer issues, complaints, and problems efficiently to maintain high customer satisfaction
- Assist GM and AGM in interviewing and selecting potential new hires
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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