Hotel Front Desk Receptionist- Must have scheduling flexibility

Hilton Columbus at Easton is a premier full-service hotel located in the vibrant Easton area of Columbus, Ohio. As part of the renowned Hilton Hotels & Resorts brand, this establishment is celebrated for its high-quality accommodations, exceptional customer service, and dedication to guest satisfaction. Hilton Columbus combines modern amenities with authentic hospitality, offering guests a comfortable and memorable stay whether they are traveling for business or leisure. The hotel features beautiful guest rooms, versatile meeting spaces, on-site dining options, and easy access to local attractions, making it a preferred destination in the region.

The Front Desk Agent role at Hilton Columbus at Easton is a critical position responsible for ensuring guests experience exceptional service from the moment they arrive until their departure. This full-time, in-person position offers a starting pay of $18.00 per hour and comes with an attractive benefits package including 401(k) matching, health and dental insurance, paid time off, and more. The agent acts as the face of the hotel, performing guest check-in and check-out procedures, processing payments, and providing comprehensive information about the hotel services and local tourist attractions. Acting with professionalism and courtesy, the Front Desk Agent is also a key point of communication within the hotel, coordinating between departments and assisting with emergency procedures.

In addition to standard check-in/out duties, the agent utilizes advanced tools like HOTSOS and Kipsu to efficiently handle guest requests and maximize guest satisfaction. Strong communication skills and the ability to handle high-pressure situations with calm and diplomacy are essential, as agents frequently respond to guest concerns and emergency situations. The ability to multitask effectively, from managing room inventory controls to coordinating shuttle services and dry cleaning, illustrates the dynamic nature of this role.

This position also demands flexibility in scheduling due to the hospitality industry’s cyclical nature. The Hilton Columbus team values punctuality, professionalism, and detailed knowledge of the local area including Columbus and Easton tourist attractions. Front Desk Agents are expected to uphold Hilton’s standards of quality and confidentiality while driving hotel revenue through upselling services.

Candidates must demonstrate computer proficiency, familiarity with hotel reservation systems, and a customer-first attitude with at least two years of preferred customer service experience. Certification in OnQ, First Aid, and CPR is encouraged and may be obtained through hotel training programs. This role is ideal for motivated individuals who thrive in a fast-paced, guest-focused environment and are eager to contribute to a leading hospitality team in Easton, Columbus.