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Hotel Front Desk Receptionist- Must have scheduling flexibility
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Referral program
Vision Insurance
Job Description
Hilton Columbus at Easton is a premier full-service hotel located in the vibrant Easton area of Columbus, Ohio. As part of the renowned Hilton Hotels & Resorts brand, this establishment is celebrated for its high-quality accommodations, exceptional customer service, and dedication to guest satisfaction. Hilton Columbus combines modern amenities with authentic hospitality, offering guests a comfortable and memorable stay whether they are traveling for business or leisure. The hotel features beautiful guest rooms, versatile meeting spaces, on-site dining options, and easy access to local attractions, making it a preferred destination in the region.
The Front Desk Agent role at Hi... Show More
The Front Desk Agent role at Hi... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 years of customer service experience preferred
- ability to relocate to Columbus, OH before starting work
- ability to work flexible schedules including nights, weekends, and holidays
- proficiency in English communication both verbal and written
- capability to use computer and telephone systems
- ability to stand, walk, and sit for long periods
- ability to lift up to 50 pounds
- ability to remain calm and professional under pressure
- commitment to maintain confidentiality and security
- follow company policies and procedures
- willingness to learn new skills including OnQ, First Aid, and CPR
- punctuality and reliable attendance
- adherence to Hilton Columbus and Olshan Properties standards.
Job Qualifications
- High school diploma or equivalent
- minimum of 2 years customer service experience preferred
- proficiency with computer and telephone systems
- ability to learn hotel reservation software
- strong communication and interpersonal skills
- ability to handle high-pressure situations calmly
- knowledge of local tourist attractions
- capability of multitasking in a fast-paced environment
- attention to detail and strong organizational skills
- ability to maintain confidentiality
- mathematical skills for handling payments and adjustments
- ability to stand and walk for extended periods
- basic first aid and CPR certification preferred
- professional appearance
- ability to follow cash handling procedures
- ability to effectively resolve guest complaints
- teamwork and collaboration skills
- on-the-job training with possibility to become OnQ certified.
Job Duties
- Perform guest check-in services in a courteous and efficient manner
- perform guest check-out services including payment processing and adjustments
- maintain mystery shop standards through teaching and coaching
- complete shift check lists and ensure communication continuity
- handle guest requests and reservations such as airline, theater, and sports events
- respond to guest complaints and develop effective solutions
- use HOTSOS and Kipsu systems to expedite requests and enhance guest experience
- follow cash handling procedures according to Hilton standards
- monitor and manage room inventory and maximize occupancy
- upsell hotel services to increase revenue
- ensure lobby displays and brochures are well stocked
- assist guests with business center needs
- manage dry cleaning paperwork and resolve related guest-vendor issues
- maintain confidentiality and security of guest communications
- answer incoming calls professionally and route appropriately
- relay in-house calls and coordinate requests with departments
- transcribe and verify messages for accuracy
- act as dispatcher for security and operations teams during emergencies
- coordinate shuttle services
- record and manage wake-up call requests
- support additional functions as required by hotel management
- maintain professional appearance and communication
- learn and operate telephone and computer systems
- remain calm and effective in emergencies
- use local knowledge to assist guests
- and comply with all hotel rules and policies.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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