Hotel Front Desk Receptionist

Seattle, WA, USA|

Job Overview

Compensation

Hourly

Range $16.50 - $21.00

Work Schedule

Flexible

Benefits

401(k)

insurance

Flexible Hours

Vacation Time

Job Description

Our hotel is dedicated to providing impeccable hospitality and an unforgettable guest experience in a warm, welcoming environment. We pride ourselves on our commitment to excellent customer service and strive to ensure every guest feels valued and comfortable throughout their stay. As a well-established hotel in the hospitality industry, we continuously aim to blend professional service with personalized attention, making us a preferred choice for travelers seeking quality accommodations and top-tier amenities.

We are currently hiring a hotel front desk agent who will be the first point of contact for our guests. This role is integral to shaping the guest experience from check-in to check-out. The front desk agent will professionally welcome guests, handle registrations, manage guest information accurately, assign room keys, and respond promptly to any general inquiries to guarantee guest satisfaction. This position requires a candidate who is enthusiastic, detail-oriented, and capable of maintaining a positive attitude even in high-pressure situations.

The ideal candidate will have at least one year of experience using Opera Property Management System (PMS), which is crucial for efficiently managing reservations, guest profiles, and room assignments. Exceptional communication skills, a strong work ethic, and a dedication to ensuring a seamless and pleasant stay for every guest are essential qualities for success in this role. This position offers flexible hours and the opportunity to work in a vibrant, dynamic environment where guests' needs are prioritized. We provide competitive compensation and a range of benefits including 401(k) plans, insurance coverage, and paid vacation time. If you are motivated by delivering excellent service and enjoy working in a team-oriented setting, we encourage you to apply today.

Job Requirements

high school diploma or equivalent
at least one year of experience using Opera PMS
excellent communication skills
ability to multitask and manage time effectively
strong customer service orientation
flexibility to work various shifts including weekends and holidays
basic proficiency with computers and Microsoft Office

Job Qualifications

at least one year of experience with the Opera PMS system
excellent verbal and written communication skills
strong problem-solving abilities and attention to detail
ability to remain professional and courteous under pressure
prior experience in a hotel front desk or customer service role is preferred

Job Duties

welcome guests and manage their check-in and check-out processes
maintain accurate guest records and manage reservations using Opera PMS
distribute room keys and assign rooms efficiently
answer guests' general inquiries and provide information about hotel facilities and local attractions
resolve guest complaints and ensure a positive guest experience
collaborate with housekeeping and maintenance to ensure rooms are ready and in excellent condition
handle billing and payment transactions accurately