Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.90
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
training provided
Employee Discounts
Team-oriented environment
competitive pay
supportive management
Opportunities for advancement

Job Description

WoodSpring Suites Bakersfield Airport is part of the renowned WoodSpring Suites brand, a leader in the extended-stay hotel industry known for providing affordable and comfortable accommodations. WoodSpring Suites focuses on delivering a home-like atmosphere for travelers, especially those requiring longer stays, with essential amenities and friendly service. Located in Bakersfield, California, WoodSpring Suites Bakersfield Airport offers easy access to airport facilities, local businesses, and entertainment options, catering to business travelers, families, and tourists seeking flexible lodging options. The hotel prides itself on its warm hospitality and commitment to guest satisfaction, making it a preferred choice for extended stays in the region.

This role as a Front Desk Receptionist at WoodSpring Suites Bakersfield Airport plays a critical part in maintaining the high standards of guest service the hotel is known for. As the first point of contact for guests, the receptionist is vital in creating a welcoming environment and ensuring a seamless check-in and check-out experience. This position is suited for individuals who are dependable, professional, and customer-service oriented. The role involves various responsibilities including managing reservations, handling payments, and responding to guest inquiries with a friendly and problem-solving mindset.

The Front Desk Receptionist is expected to balance administrative tasks with the personal touch that makes guests feel valued and comfortable. In addition to core front desk functions, the role requires collaboration with other team members to maintain smooth operations and contribute to the overall guest experience. The receptionist also assists with light housekeeping duties such as managing guest linens and keeping public areas clean, underscoring the team-oriented nature of the position.

This position offers both full-time and part-time opportunities, providing flexible scheduling options to accommodate different availability. With a starting pay of $16.90 per hour, it offers competitive compensation for individuals entering or advancing in the hospitality industry. The role demands excellent communication skills, basic computer proficiency (with training provided on reservation software), and the ability to work shifts that include nights and weekends to meet the operational needs of the hotel.

Working at WoodSpring Suites Bakersfield Airport means being part of a company that values integrity, respect, and guest satisfaction. The ability to handle guest concerns empathetically and effectively is crucial, as is a willingness to support teammates and maintain a clean and organized environment. This in-person role is based in Bakersfield, and candidates must be able to commute or relocate to the area to fulfill the job requirements. Overall, this Front Desk Receptionist position offers a rewarding opportunity for individuals passionate about hospitality, customer service, and contributing to a positive guest experience in a dynamic hotel environment.

Job Requirements

  • High school diploma or equivalent
  • at least one year of front desk experience
  • ability to commute or relocate to Bakersfield, CA 93308
  • reliable and professional demeanor
  • ability to work flexible hours including nights and weekends

Job Qualifications

  • Basic computer knowledge
  • strong verbal and nonverbal communication skills
  • friendly, professional attitude with a passion for customer service
  • ability to identify guest needs and handle concerns with empathy
  • effective problem-solving skills in a fast-paced environment
  • willingness to work flexible shifts including nights and weekends
  • high school diploma or equivalent
  • at least one year of front desk experience

Job Duties

  • Check-in and check-out guests using the hotel’s computer system
  • manage new reservations, changes, and online booking portals
  • provide exceptional customer service and respond to guest inquiries
  • handle payments, issue receipts, and maintain accurate records
  • monitor guest satisfaction and address issues promptly
  • collaborate with team members to maintain smooth front desk operations
  • assist with light housekeeping tasks such as folding and managing guest linen/laundry
  • help keep the front desk, lobby, and elevator areas clean and organized
  • step in to support teammates as needed

Job Criteria

Experience

Mid Level (3-7 years)


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