Hotel Front Desk Receptionist

EDS Service Solutions is a reputable hospitality company dedicated to providing exceptional service and comfort to its guests. Located in Jacksonville, FL, this company specializes in the management and operation of extended stay properties and hotels, offering guests a seamless experience from arrival to departure. EDS Service Solutions prides itself on maintaining high standards of professionalism, customer care, and operational excellence. Employing a diverse team, the company fosters an inclusive and supportive work culture, committed to equal employment opportunities across all levels of the organization.

The role of Front Desk Associate at EDS Service Solutions is pivotal in ensuring every guest feels welcomed and valued. This position calls for an individual who is not only professional and service-oriented but also capable of managing multiple responsibilities in a dynamic hospitality environment. The ideal candidate will possess strong communication skills, demonstrate attention to detail, and maintain composure during busy periods. A bilingual ability in English and Spanish is highly preferred, enhancing communication with a wider range of guests.

As a Front Desk Associate, your primary mission will be delivering outstanding customer service through efficient management of check-in and check-out processes, handling reservations, and promptly addressing guest inquiries or concerns. This role also involves critical interaction with other departments, including housekeeping and maintenance, ensuring that every unit is clean, well-stocked, and fully operational for guests’ comfort. Additionally, nightly audit procedures and reconciliation of accounts are essential responsibilities, along with upholding the brand’s standards, safety protocols, and local hospitality regulations.

EDS Service Solutions offers a competitive starting hourly wage of $16. The position requires flexibility in scheduling, including availability for morning, evening, weekend, and holiday shifts. Beyond the financial compensation, employees benefit from weekly pay cycles and eligibility for comprehensive HMO healthcare coverage. Working at EDS Service Solutions means joining a passionate team that values professionalism and the guest experience, providing a welcoming and polished atmosphere aligned with the highest industry standards.

This opportunity is well-suited for candidates with at least one year of prior experience in hotel, customer service, or front desk roles. The work environment is primarily in-person with expectations to stand for extended periods, occasionally lift up to 50 pounds, and perform various physical movements necessary for front desk and lobby duties. Reliable transportation and a valid driver license are mandatory for this position. EDS Service Solutions is committed to fostering an equal opportunity workplace, embracing diversity, and ensuring fair treatment for all employees, regardless of race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or any other protected characteristic. If you are committed to delivering exceptional service and aspire to thrive in a fast-paced hospitality setting, EDS Service Solutions invites you to apply and join their dedicated team.