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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $13.00 - $15.00
Work Schedule
Flexible
Benefits
Flexible Hours
opportunities for growth
competitive hourly wage
Supportive team environment
employee recognition programs
Training and Development
Employee Discounts
Job Description
We are a small but powerful company known for our award-winning hotels that span a diverse portfolio of hospitality establishments. Dedicated to delivering exceptional guest experiences, our brand emphasizes quality service, comfort, and care throughout every stay. As a leader in the hotel industry, we pride ourselves on creating welcoming environments that make every guest feel valued and appreciated. Our hotels cater to a variety of travelers, from business professionals to vacationing families, and we continuously strive to uphold our reputation for excellence through our dedicated team of hospitality professionals.
We are currently seeking a motivated and service-oriented Hot... Show More
We are currently seeking a motivated and service-oriented Hot... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year experience in hotel or customer service role preferred
- Ability to manage multiple tasks efficiently
- Excellent communication and interpersonal skills
- Basic computer knowledge including Microsoft Office and reservation systems
- Ability to handle stressful situations calmly
- Strong organizational and time management skills
Job Qualifications
- Has experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
- 1+ year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Job Duties
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Handle customer complaints as necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Connect with the housekeeping department to ensure guest accommodations are ready
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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