Hotel Front Desk Receptionist

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Benefits

Flexible Hours

opportunities for growth

competitive hourly wage

Supportive team environment

employee recognition programs

Training and Development

Employee Discounts

Job Description

We are a small but powerful company known for our award-winning hotels that span a diverse portfolio of hospitality establishments. Dedicated to delivering exceptional guest experiences, our brand emphasizes quality service, comfort, and care throughout every stay. As a leader in the hotel industry, we pride ourselves on creating welcoming environments that make every guest feel valued and appreciated. Our hotels cater to a variety of travelers, from business professionals to vacationing families, and we continuously strive to uphold our reputation for excellence through our dedicated team of hospitality professionals.

We are currently seeking a motivated and service-oriented Hotel Front Desk Agent to join our guest services team. This role is pivotal in creating the first and last impression for our guests, as you will be the face of our hotel when greeting guests upon arrival and as they depart. This position offers an exciting opportunity for individuals who thrive in a fast-paced, high-energy environment and are passionate about customer service. The Hotel Front Desk Agent will be responsible for welcoming guests warmly, managing guest account information, and ensuring every guest receives personalized attention to make their stay memorable. You will be the point of contact for guests' inquiries both in-person and over the phone, handling room bookings, rates, amenities, and special requests. Additionally, you will coordinate with other departments such as housekeeping to guarantee that guest accommodations meet our high standards before check-in.

This role offers flexible working hours and opportunities for professional growth within the company. The hourly wage ranges from $13 to $15, reflecting the value we place on skilled and dedicated front desk agents. We look for candidates who are organized, possess excellent interpersonal skills, and can manage time effectively while multitasking various duties. If you have a knack for troubleshooting customer issues calmly and efficiently, enjoy interacting with diverse guests, and have experience with hotel reservation systems and Microsoft Office, this position could be an excellent fit for you. Join us in providing unparalleled guest service in a supportive and rewarding environment.

Job Requirements

High school diploma or GED
Minimum of 1 year experience in hotel or customer service role preferred
Ability to manage multiple tasks efficiently
Excellent communication and interpersonal skills
Basic computer knowledge including Microsoft Office and reservation systems
Ability to handle stressful situations calmly
Strong organizational and time management skills

Job Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, GED, or equivalent
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems

Job Duties

Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Handle customer complaints as necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Connect with the housekeeping department to ensure guest accommodations are ready