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Hotel Front Desk Receptionist

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Flexible
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Benefits

Flexible Hours
opportunities for growth
competitive hourly wage
Supportive team environment
employee recognition programs
Training and Development
Employee Discounts

Job Description

We are a small but powerful company known for our award-winning hotels that span a diverse portfolio of hospitality establishments. Dedicated to delivering exceptional guest experiences, our brand emphasizes quality service, comfort, and care throughout every stay. As a leader in the hotel industry, we pride ourselves on creating welcoming environments that make every guest feel valued and appreciated. Our hotels cater to a variety of travelers, from business professionals to vacationing families, and we continuously strive to uphold our reputation for excellence through our dedicated team of hospitality professionals.

We are currently seeking a motivated and service-oriented Hot... Show More

Job Requirements

  • High school diploma or GED
  • Minimum of 1 year experience in hotel or customer service role preferred
  • Ability to manage multiple tasks efficiently
  • Excellent communication and interpersonal skills
  • Basic computer knowledge including Microsoft Office and reservation systems
  • Ability to handle stressful situations calmly
  • Strong organizational and time management skills

Job Qualifications

  • Has experience answering telephone calls and troubleshooting stressful situations
  • High school diploma, GED, or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems

Job Duties

  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Handle customer complaints as necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Connect with the housekeeping department to ensure guest accommodations are ready

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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