Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $11.00
Work Schedule
Standard Hours
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Job Description
The Hotel Front Desk Clerk position is an essential role within a bustling hotel environment located in Lafayette, LA. This full-time opportunity offers a competitive starting wage of $11.00 per hour and requires an individual who is committed to delivering exceptional customer service to every guest. The hiring establishment is a reputable hotel that prides itself on providing a warm, welcoming atmosphere and exceptional hospitality services to travelers and visitors. This hotel emphasizes guest satisfaction and efficient management of all front-of-house operations, making the front desk clerk a vital point of contact between guests and the hotel's array of services.
As a Hotel Front Desk Clerk, you will be responsible for welcoming guests upon arrival, managing reservations made both online and via telephone, and processing payments securely and efficiently during check-ins. This role requires someone with a friendly disposition, an ability to communicate clearly and professionally with guests and staff alike, and a thorough knowledge of hotel policies and local attractions. Beyond administrative duties, you will play a key part in enhancing the guest experience by providing information about the hotel’s amenities and the surrounding area's attractions. This includes recommending popular sites, restaurants, and entertainment options to ensure guests enjoy a fulfilling stay.
The position demands flexibility, as shifts may cover days, nights, weekends, holidays, and on-call periods. The Hotel Front Desk Clerk must be agile and physically able to stand for extended periods while maintaining a polished, professional appearance. Candidates should possess strong communication skills and be competent in basic computer applications, particularly Microsoft Office. Prior hospitality experience is preferred but not mandatory, as on-the-job training will be provided to ensure full competency in the role. Overall, this position offers an exciting career path for those passionate about hospitality and customer service, with the opportunity to contribute significantly to the smooth operation of the hotel and the satisfaction of its guests.
As a Hotel Front Desk Clerk, you will be responsible for welcoming guests upon arrival, managing reservations made both online and via telephone, and processing payments securely and efficiently during check-ins. This role requires someone with a friendly disposition, an ability to communicate clearly and professionally with guests and staff alike, and a thorough knowledge of hotel policies and local attractions. Beyond administrative duties, you will play a key part in enhancing the guest experience by providing information about the hotel’s amenities and the surrounding area's attractions. This includes recommending popular sites, restaurants, and entertainment options to ensure guests enjoy a fulfilling stay.
The position demands flexibility, as shifts may cover days, nights, weekends, holidays, and on-call periods. The Hotel Front Desk Clerk must be agile and physically able to stand for extended periods while maintaining a polished, professional appearance. Candidates should possess strong communication skills and be competent in basic computer applications, particularly Microsoft Office. Prior hospitality experience is preferred but not mandatory, as on-the-job training will be provided to ensure full competency in the role. Overall, this position offers an exciting career path for those passionate about hospitality and customer service, with the opportunity to contribute significantly to the smooth operation of the hotel and the satisfaction of its guests.
Job Requirements
- High school qualification or equivalent
- previous hospitality experience would be advantageous
- strong written and verbal communication skills
- well-presented and professional appearance
- competency with Microsoft Office
- ability to learn on the job
- excellent customer service skills
- must have flexible hours
- physically agile and able to stand for extended periods
- available to work shifts over weekends and on public holidays
- ability to commute to Lafayette, LA 70503
- ability to relocate to Lafayette, LA 70503 before starting work
Job Qualifications
- High school qualification or equivalent
- previous hospitality experience would be advantageous
- strong written and verbal communication skills
- well-presented and professional appearance
- competency with Microsoft Office
- excellent customer service skills
Job Duties
- Check guests in and out
- receive and manage reservations made online and telephone
- verify guests' payment methods during check-in
- assign rooms to guests and inform them of any specials offered by the hotel
- provide guests with information about the hotel
- keep knowledge of attractions near-by that may be of interest to guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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