Job Overview
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
training provided
opportunities for growth
Collaborative team environment
Employee Discounts
flexible scheduling
dynamic work environment
supportive management
Job Description
Our esteemed hotel is a leading hospitality provider dedicated to delivering unparalleled guest experiences through exceptional service, comfort, and luxury. With a reputation for excellence and a commitment to hospitality innovation, our hotel caters to a diverse clientele including business travelers, tourists, and special event attendees. Maintaining a welcoming environment and ensuring every guest feels valued is at the heart of our mission. The hotel's professional team works collaboratively across departments, emphasizing teamwork, communication, and a guest-first approach to service. Known for its strategic location, modern amenities, and personalized services, this hotel promises a memorable stay for all guests while... Show More
Job Requirements
- Part-time availability two days a week
- Availability for overnight night shift from 10:00 pm to 6:00 am
- Availability on Friday and Saturday nights
- Ability to work holidays
- Minimum one year hotel experience
- Minimum one year customer service experience
- Proficient in English
- Ability to lift, push and pull up to 50 pounds
- Ability to stand and walk for prolonged periods
- Work location in person
Job Qualifications
- High school diploma or equivalent
- Minimum one year of hotel experience
- Minimum one year of customer service experience
- Proficient in English
- Strong communication skills
- Ability to handle cash transactions accurately
- Familiarity with hotel phone and computer systems
- Ability to follow safety and security procedures
- Ability to work night shifts
- Detail-oriented and organized
Job Duties
- Verify each front desk shift's transactions
- Process credit card transactions
- Post room and tax charges to all guest folios
- Finalize transactions completed during the day
- Create and/or print required reports
- File or transmit reports as directed
- Prepare folios for departing guests
- Handle hotel phone system, transfer calls, and take messages for guests and hotel staff
- Take, modify and cancel guest reservations, noting any special requests
- Assist in the verification, balancing and revenue maximization of hotel’s room availability
- Verify, balance and review guestroom availability
- Check in/out guests
- Verify departure dates and offer to make future reservations
- Post phone charges, valet charges and other miscellaneous charges to guest accounts
- Administer guest payment policies
- Handle shift cash transactions
- Maintain hotel key security system
- Administer guest safe deposit boxes
- Know hotel emergency procedures
- Update guestroom status and inform Housekeeping of availability and dirty suites
- Distribute mail and correspondence to guests and staff
- Coordinate with other departments to fulfill guest special requests
- Communicate property facilities and services to guests at check-in
- Answer guest questions about local area facilities
- Notify housekeeping and maintenance of problems with rooms or areas
- Track status of guestrooms used for tours and maintenance
- Perform other tasks as requested by Manager
Job Location
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