Hotel Front Desk- Part Time

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.00 - $12.00
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Work Schedule

Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive pay
Paid Time Off
Career growth opportunities
BFF referral program
flexible scheduling

Job Description

RRI West Management, LLC is a prominent hospitality management company overseeing over 24 Red Roof Inns and Red Roof Plus+ locations throughout the United States. As the largest franchisee of Red Roof, RRI West Management boasts a rich history and profound expertise in the economy hotel segment. The company's success is driven by a deep passion for hospitality and a commitment to excellence, rooted in a strong foundation of recruiting and nurturing talented individuals who excel in creating meaningful relationships. This has allowed RRI West to establish itself as a leader in providing quality budget-friendly accommodations while maintaining high standards of customer service and guest satisfaction. The company operates with a clear and effective strategy: recruit the best people, deliver key business results, and continuously strive to surpass guest expectations. This approach has created a vibrant workplace culture where employees and guests share countless positive experiences that form lasting stories. Joining RRI West Management offers a rewarding career path within a company dedicated to growth, teamwork, and genuine care for its guests.

RRI West Management is currently hiring Part-Time Front Desk Team Members to join their hospitality team. This role offers flexible work shifts and competitive hourly pay ranging from $11.00 to $12.00, based on experience. The primary responsibility of the Front Desk Guest Service Representative (GSR) is to ensure exceptional guest interactions by providing courteous, efficient, and personalized service that caters to the needs and requests of hotel guests. The position serves as the critical link between guests and the hotel operation by managing a variety of tasks such as check-ins, check-outs, reservations, and guest inquiries. Front Desk Team Members play an integral role in maintaining the hotel's reputation by safeguarding the quality of rooms, securing guest information, and fostering a welcoming environment. Their duties extend beyond administrative tasks to include coordination with housekeeping and maintenance to monitor room status and ensuring all guest concerns are addressed promptly. The position demands excellent communication skills, attention to detail, and a customer-focused attitude that embodies the warm and professional spirit of the Red Roof brand.

As part of the team, the Front Desk Team Members benefit from flexible scheduling that caters to diverse availability, making it an ideal opportunity for those seeking part-time employment in hospitality. Employees also gain access to a range of career growth opportunities, allowing motivated individuals to advance and develop professionally within the company. Additionally, the company offers a BFF Referral Program designed to reward employees for bringing in talented candidates, demonstrating the importance placed on team building and community. Long-term employees enjoy paid time off after three years of service and for every subsequent year, reflecting the company’s commitment to work-life balance and employee well-being. This role not only provides a competitive wage but also embodies the spirit of hospitality through meaningful guest interactions and team camaraderie. Individuals who enjoy helping people and thrive in a dynamic environment will find this position both fulfilling and rewarding.

Job Requirements

  • HS diploma or equivalent work experience
  • 1-2 years of relevant customer service experience
  • basic math skills
  • cash handling skills
  • computer proficiency
  • ability to multitask and switch between tasks frequently
  • self-motivated with minimal supervision
  • basic communication skills
  • decision making and problem-solving abilities
  • availability to work nights, weekends, and holidays
  • ability to perform some administrative duties

Job Qualifications

  • HS diploma or equivalent work experience
  • 1-2 years of previous experience in customer service
  • must have basic office skills including math, cash handling, computer skills
  • must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work
  • able to be self-started and work with minimal supervision
  • have basic communication skills including reading, writing, comprehension
  • bi-lingual (English Spanish) preferred but not required
  • decision making and problem-solving skills
  • some administrative duties required such as timekeeping system, rooms' cleaned reports
  • may be required to work nights, weekends and/or holidays

Job Duties

  • Welcome guests with proper greeting and perform all guest related services
  • handle reservation requests
  • check guests in/out
  • all guest accounting such as cash and PCI policies
  • make, change, and monitor reservations
  • review and report rate availability
  • update and monitor room status
  • inform hotel management of any possible sales leads or events in the area
  • maintain confidentiality of guest information and pertinent hotel data
  • perform daily cash count in drawer and safe
  • complete all required reports on daily shift report such as room discrepancies, balance report, housekeeping clean reports
  • communicate with hotel management and other GSRs as needed about issues, requests or concerns regarding guests or rooms
  • work with housekeeping and maintenance to communicate room status such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms
  • cross train in all front desk shifts and other departments in the hotel
  • train new hires in all front desk procedures and policies
  • comply with all company and OSHA standards related to safety and security
  • maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members
  • smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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