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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Nugget is a well-established hospitality venue known for its commitment to excellent guest service and quality operations. Operating as a prominent hotel and casino destination, the Nugget has built a reputation for providing a welcoming atmosphere for both leisure and business travelers. With a focus on delivering memorable guest experiences, the Nugget consists of various departments, all working in harmony to ensure efficient and effective service. The hotel prides itself on maintaining high standards in all areas of operations, including front office management, guest relations, and compliance with local and federal regulations.
The Front Office Manager at the... Show More
The Front Office Manager at the... Show More
Job Requirements
- Minimum three years prior Front Desk management background required
- Ability to effectively communicate verbally and in writing in English
- Hotel management experience preferred
- Strong interpersonal, communication, and analytical skills
- Valid Nevada Driver’s license
- Alcohol Awareness Certification
- Ability to stand or sit for long periods
- Ability to lift, move, push, pull items up to 40 lbs
- Fine finger manipulation
- Ability to work indoors and outdoors during special events
- Knowledge of safety regulations and ability to maintain a safe work environment
Job Qualifications
- Minimum three years of prior Front Desk management background
- Hotel management experience preferred
- Strong interpersonal skills
- Effective communication skills
- Analytical skills
- Ability to train and coach staff
- Ability to handle guest inquiries and complaints professionally
- Knowledge of hotel operations and billing procedures
Job Duties
- Assist the Hotel Manager in developing and achieving operating budgets
- Receive, respond, and resolve guest complaints in a timely manner
- Responsible for daily management of Front Office
- Process incoming mail, refunds, and commissions and maintain related files
- Stock supplies as needed
- Assist Accounting and Sales with guest inquiries regarding hotel billings
- Clear house accounts and city ledger accounts at the end of each month
- Assist Hotel Manager and Reservations Manager with accounting research and related tasks
- Manage Front Desk expenses, inventories, and operations
- Supervise, train, and coach Front Desk staff to ensure effective performance
- Approve and deliver annual performance reviews and recommend rate increases
- Monitor overages and review accounts payable for prompt payment of group balances
- Communicate effectively with all Nugget guests and employees
- Provide management coverage for other managers as needed
- Attend meetings and hotel or casino events as required
- Ensure regular predictable attendance
- Follow Nugget policies and local, state, and federal regulations
- Maintain safe work environment for team members and guests
- Report unsafe conditions and incidents immediately
- Maintain a positive and professional image
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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