Hotel Front Desk Associate

This hospitality company is a well-established hotel committed to providing exceptional guest experiences through excellent service and a welcoming atmosphere. Located in Baton Rouge, LA, the hotel prides itself on maintaining the highest standards of hospitality and professionalism. As part of a larger network of hotels, they offer enriching career opportunities in the hospitality industry with a focus on growth, teamwork, and guest satisfaction.

We are currently seeking a Professional and Dependable Hotel Front Desk Agent with specific Marriott experience to join our team. This role is essential as it represents the guests' first point of contact during their stay, directly impacting their overall impression and satisfaction. The Front Desk Agent will manage all facets of guest accommodation efficiently, courteously, and professionally, ensuring guests receive top-tier service from check-in to check-out.

This full-time and part-time position requires open availability for varied shifts including 7am-3pm, 3pm-11pm, and 11pm-7am, emphasizing flexibility to meet the dynamic needs of hotel operations. The hourly pay ranges from $13 to $14 depending on the candidate’s experience with Marriott systems and FOSSE (Front Office System Software Environment). This role offers competitive compensation supported by an employee discount and opportunities to develop professional skills in a supportive environment.

The Front Desk Agent's responsibilities are multifaceted, including handling guest check-ins and check-outs, processing payments, managing guest requests and complaints, and accurately posting all charges using the hotel’s Property Management System (PMS). They will communicate regularly with departments such as Sales, Engineering, and Housekeeping to ensure seamless guest services. Additionally, agents are trained to promote the hotel’s loyalty programs and local attractions, enhancing the guest experience and encouraging repeat visits.

Customer service is at the core of this position. The ideal candidate demonstrates confidence, a positive attitude, and enthusiasm. They must acknowledge guests promptly with a smile and the 15/5 rule (greeting guests within 15 feet or 5 seconds) to foster a warm reception. Continuous guest engagement and proactive service exemplify the role’s expectation. Personal business conversations amongst staff are discouraged during working hours to prioritize guest focus.

The position also requires maintaining the lobby and front desk areas' cleanliness and organization, adhering strictly to safety standards and emergency procedures, and wearing the proper uniform and nametag to support a professional image. Successful candidates will also be expected to open and close shifts responsibly, including accurate cash handling, balancing registers, and posting adjustments as needed.

Joining this hotel means becoming part of an equal opportunity employer that values diversity and inclusion. With its strategic location in Baton Rouge, the hotel offers employees the ability to commute or relocate before starting work, providing flexibility in work arrangements. The company fosters a respectful workplace where teamwork, initiative, and a positive environment contribute to both guest satisfaction and employee career growth. This opportunity is ideal for those passionate about hospitality with experience in Marriott environments and eager to become vital members of a thriving hotel team.