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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $13.00
Work Schedule
Rotating Shifts
Benefits
employee discount
Job Description
This hospitality company is a well-established hotel committed to providing exceptional guest experiences through excellent service and a welcoming atmosphere. Located in Baton Rouge, LA, the hotel prides itself on maintaining the highest standards of hospitality and professionalism. As part of a larger network of hotels, they offer enriching career opportunities in the hospitality industry with a focus on growth, teamwork, and guest satisfaction.
We are currently seeking a Professional and Dependable Hotel Front Desk Agent with specific Marriott experience to join our team. This role is essential as it represents the guests' first point of contact during their s... Show More
We are currently seeking a Professional and Dependable Hotel Front Desk Agent with specific Marriott experience to join our team. This role is essential as it represents the guests' first point of contact during their s... Show More
Job Requirements
- Open availability for shifts including 7am-3pm, 3pm-11pm, and 11pm-7am
- ability to commute or relocate to Baton Rouge, LA 70809
- prior Marriott experience preferred
- ability to work full-time or part-time
- ability to handle guest interactions professionally
- adherence to company uniform and appearance standards
- capability to perform cash handling and balance registers
- compliance with safety and emergency protocols
- legally authorized to work in the United States
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or customer service roles
- Marriott Front Office System (FOSSE) knowledge preferred
- strong communication and interpersonal skills
- ability to handle cash and basic accounting procedures
- proficiency with computer reservation and property management systems
- excellent organizational and multitasking capabilities
- ability to remain calm under pressure
- knowledge of local area and hospitality industry standards
- commitment to customer service excellence
Job Duties
- Assist guests efficiently, courteously, and professionally in all front desk functions
- provide the highest level of service to guests at all times
- promptly and effectively handle guest requests and complaints
- check guests in and out in a friendly manner
- accurately post guest charges and compute bills using PMS
- collect payment and handle cash according to procedures
- handle mail, faxes, and messages
- promote brand loyalty programs
- develop knowledge of hotel amenities and local area
- manage future and same-day reservations
- answer switchboard with proper telephone etiquette
- block rooms and handle special requests
- manage wake-up call requests
- keep lobby and desk clean and presentable
- understand emergency and security procedures
- open and close shifts with accurate cash handling
- communicate with Sales, Engineering, and Housekeeping departments
- provide excellent customer service following the 15/5 rule
- comply with company rules and standards of appearance
- maintain a professional image and promote teamwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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