You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
training programs
Job Description
The Hilton Garden Inn Raleigh-Durham/RTP is a premier hospitality establishment that prides itself on delivering exceptional guest experiences in a welcoming and comfortable environment. As part of the Hilton family, this hotel is known for its commitment to quality service, modern amenities, and attention to detail. Situated in the bustling Raleigh-Durham area, near the Research Triangle Park (RTP), the Hilton Garden Inn caters to both business travelers and vacationers seeking convenience and comfort. The hotel features well-appointed guest rooms, meeting spaces, a fitness center, and dining options, all designed to make each guest's stay unique and memorable. With a strong... Show More
Job Requirements
- high school diploma or equivalent
- at least one year of experience in a hotel front desk or customer service role
- availability to work flexible hours including weekends
- basic proficiency in computer applications such as Microsoft Word and Excel
- ability to stand for extended periods and walk frequently during shifts
- excellent verbal and written communication skills in English
- ability to maintain a calm and professional demeanor under pressure
Job Qualifications
- one year experience working as a hotel front desk agent
- competent computer skills including knowledge of Microsoft Word and Excel
- experience using hotel reservation system such as Lightspeed FOSSE or PEP is a plus
- strong organization skills and attention to detail
- friendly and customer service oriented
- good interpersonal and problem-solving skills
- ability to work weekends
Job Duties
- greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method updating if needed processing payment and printing or emailing folio
- document guest’s preferences to ensure the best possible experience for future stays by updating guest’s profile
- demonstrate a thorough knowledge of hotel information including room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- respond to guest inquiries and requests promptly and in a friendly and efficient manner
- use attentive active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to a manager if necessary
- complete designated start and end-of-shift tasks and reports
- inform customers about payment methods and verify their credit card data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities
Jobs By Filter