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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Health Insurance
Paid Time Off
Job Description
Our esteemed hotel, located in Macon, GA, is renowned for offering exceptional hospitality and comfort to all guests. As a prominent establishment in the hospitality industry, we pride ourselves on maintaining high standards of service, state-of-the-art facilities, and a welcoming atmosphere that ensures every visitor experiences a memorable stay. Whether guests are visiting for business, leisure, or events, our dedicated team works tirelessly to meet their needs and exceed their expectations. Our property boasts elegantly furnished rooms, a range of modern amenities, and attentive staff who contribute to a seamless and pleasant experience.
We are currently seeking a professional a... Show More
We are currently seeking a professional a... Show More
Job Requirements
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information such as contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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