Hotel Front Desk Assistant Manager (Temporary)

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. As a diverse and dynamic hospitality brand, Sonesta offers a unique portfolio of full-service and focused hotels located in major cities across the country. With over 1,000 properties spanning eight countries, Sonesta has established itself as a global leader in hospitality, providing exceptional service and memorable experiences to its guests. The company is renowned for its blend of owned, managed, and franchised properties, which allows for a broad presence in the marketplace and a consistent standard of quality that caters to the diverse needs of travelers.\n\nDriven by a commitment to the human side of hospitality, Sonesta emphasizes service delivered with passion, loyalty, and purpose. The company’s motto, "Together We Thrive," reflects its dedication to fostering quality, value, and impactful guest experiences across every stay. This ethos underpins Sonesta’s company culture and operational approach, creating a supportive environment for both guests and associates.\n\nThe role of Assistant Front Office Manager at Sonesta International Hotels is a key leadership position responsible for overseeing the daily operations of the hotel. Acting as the onsite leader, the Assistant Front Office Manager is entrusted with ensuring smooth operations across multiple departments including front desk, food service, housekeeping, and administrative functions. In the absence of the General Manager, this role represents the hotel and the larger organization in all interactions with guests, clients, and associates, maintaining the company’s high standards of service and operational excellence.\n\nThis position focuses heavily on achieving performance objectives that support the mission and overall success of the hotel. The Assistant Front Office Manager plays a critical role in preparing the hotel for daily business activities while prioritizing guest and associate satisfaction. Strong capabilities in expense control, product and service quality management, and leadership are essential to this role. The individual in this role must be adept at supervising staff, managing resources efficiently, and driving initiatives to enhance the guest experience.\n\nSpecific responsibilities include managing the front office and reservations to ensure security and accuracy in guest transactions, overseeing housekeeping and maintenance to maintain the highest standards of cleanliness and decor, and supervising food and beverage operations to meet guest expectations consistently. The position also involves financial oversight, including accounts receivables, billing, and month-end reporting. Additionally, the Assistant Front Office Manager ensures compliance with health, safety, and legal regulations while promoting a culture of teamwork and quality service.\n\nThis leadership role also requires an emphasis on training and development, ensuring that all associates have the appropriate tools and training to perform their duties effectively. The Assistant Front Office Manager will play an active role in staff recruitment, onboarding, performance management, and offboarding processes, making this position integral to fostering a motivated and skilled team.\n\nThe hourly compensation for the Assistant Front Office Manager position ranges from $27.75 to $31.25, reflecting factors such as knowledge, skills, and relevant experience. Sonesta places high value on employee health and financial security by offering a robust benefits package, which includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, educational assistance, and various employee discounts, among others. This role is ideal for hospitality professionals seeking to grow their leadership skills within a respected and expanding hotel company that prioritizes excellence and guest satisfaction.