Hotel Front Desk Agent Fulltime Dayshift

Sparks, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

The Nugget is a well-established hospitality company known for delivering exceptional guest experiences across its lodging and entertainment services. As a dynamic entity within the hotel industry, the Nugget strives to provide not only comfortable accommodations but also a welcoming environment where guests feel valued and cared for throughout their stay. With a strong team-oriented atmosphere and a commitment to excellence, the Nugget upholds high standards in guest service and operational efficiency. This reputation makes it a preferred choice among travelers seeking reliability, comfort, and attentive customer service in their lodging experience.

This job opening is for the position of Front Desk Representative at the Nugget, a pivotal role within the hotel’s guest services department. The Front Desk Representative is responsible for providing attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout. This role demands a high level of professionalism and an ability to create a seamless and welcoming experience for all patrons. The representative will manage early and late arrivals, walk-ins, and departures while ensuring room revenue maximization and occupancy optimization. They will act as the first point of contact for guests, handling inquiries related to accommodations, amenities, local restaurants, transportation, and entertainment options.

The position requires collaboration with multiple departments, such as Housekeeping, to meet guest expectations, manage special requests, and facilitate smooth operations. The Front Desk Representative will also be responsible for processing payments, balancing cash and credit transactions, securing guest confidentiality, and maintaining overall property security. Proficiency in the front desk computer system is essential, along with knowledge of emergency procedures. Additionally, the representative must uphold the Nugget’s policies, local regulations, and safety protocols while fostering a positive and professional image of the establishment. Regular attendance and reliability are critical to success in this role. Overall, this position provides an excellent opportunity for individuals passionate about hospitality to contribute to a leading hotel operation while delivering outstanding guest services that exceed expectations.

Job Requirements

Minimum 18 years of age
High school diploma or equivalent
Effectively communicate with others both verbally and in written form using the English language
Minimum 1 year hotel front desk experience preferred
Ability to walk, stand, or sit for extended periods of time
Ability to lift and move product up to 50 lbs
Fine finger manipulation
Work environment may include smoke and variable temperature, lighting, and noise levels
Work may be performed indoors and outdoors during special events

Job Qualifications

High school diploma or equivalent
Minimum 1 year hotel front desk experience preferred
Effective verbal and written communication skills in English
Ability to operate front desk computer systems proficiently
Strong customer service and interpersonal skills
Knowledge of cash handling and payment processing procedures
Familiarity with hotel policies, procedures, and safety protocols
Ability to work well under pressure and handle multiple tasks simultaneously
Good organizational and problem-solving skills

Job Duties

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Partner with housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Remain aware of all rates, packages, and special promotions
Stay familiar with all in-house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Have knowledge of emergency procedures and assist as needed
Fully comprehend and be able to operate all relevant aspects of the front desk computer system
Balance and prepare individual paperwork for closing of shift according to hotel standards
Establish and maintain effective channels of communication with all levels of the Nugget team and guests
Using the Nugget’s system of recognition, recognize team members who are going "above and beyond" as appropriate
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
Immediately report unsafe conditions, team member or guest incidents to security, management, and the safety manager
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
Regular predictable attendance is required
Other duties and responsibilities as assigned