Hotel Front Desk Agent Fulltime Dayshift

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Retirement Plan

Employee Discounts

Professional development opportunities

friendly work environment

Job Description

The Nugget is a premier hotel known for providing exceptional hospitality and memorable lodging experiences to guests. With a focus on comfort, convenience, and high-quality service, the Nugget aims to create an inviting atmosphere where guests can feel relaxed and valued throughout their stay. This establishment is dedicated to excellence in every aspect of hotel operations, ensuring that customer satisfaction is a top priority. The hotel is equipped with modern amenities and staffed by a professional team committed to delivering attentive and courteous service.

The role of the Front Desk Associate at the Nugget is a vital position responsible for managing guest interactions from check-in to check-out while maximizing room revenue and occupancy. This position demands a high level of professionalism, attentiveness, and efficiency as it serves as the first point of contact for guests. The associate ensures a seamless experience by handling early and late arrivals and departures, walk-ins, reservations, and payment processing. They partner closely with housekeeping and other departments to fulfill guest requests and maintain high standards of service. The role also requires managing security by issuing and controlling room keys, maintaining confidentiality, and answering guest inquiries on a wide range of topics, including dining, entertainment, and transportation.

Critical to the role is the knowledge of current rates, promotions, and group bookings, as well as the ability to operate the front desk computer system proficiently. The associate must be familiar with emergency procedures and follow Nugget's policies and regulations to maintain a safe environment for both guests and team members. This position reports directly to the Hotel Front Office Manager and requires excellent communication and teamwork skills. Regular attendance, professionalism, and the ability to work safely under varying environmental conditions are essential.

Overall, the Front Desk Associate at the Nugget plays a key role in creating a positive guest experience and upholding the high standards of the hotel with a focus on security, efficiency, and customer satisfaction. This full-time position is ideal for those with a passion for hospitality and a desire to work in a dynamic hotel environment.

Job Requirements

minimum 18 years of age
high school diploma or equivalent
effectively communicate verbally and in writing using the English language
minimum 1 year hotel front desk experience preferred
ability to walk, stand, or sit for extended periods of time
ability to lift and move product up to 50 lbs
fine finger manipulation
ability to work indoors and outdoors during special events
ability to handle variable temperature, lighting, and noise levels
regular predictable attendance

Job Qualifications

high school diploma or equivalent
minimum 1 year hotel front desk experience preferred
effectively communicate with others both verbally and in written form using the English language
ability to use front desk computer systems proficiently
knowledge of emergency procedures
ability to work effectively with others in a team environment
strong attention to detail and organizational skills
customer service oriented

Job Duties

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
partner with Housekeeping and other related departments to meet guest expectations and special requests
ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
control and issue keys while promoting security, privacy, and confidentiality of guests
answer inquiries from guests regarding restaurants, transportation, entertainment, etc
remain aware of all rates, packages, and special promotions
stay familiar with all in-house groups
be aware of closed out and restricted dates
obtain all necessary information when taking room reservations and follow the rate-quoting scenario
have knowledge of emergency procedures and assist as needed
fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
balance and prepare individual paperwork for closing of shift according to hotel standards
establish and maintain effective channels of communication with all levels of the Nugget team and guests
using the Nugget’s system of recognition, recognize team members who are going above and beyond as appropriate
knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
regular predictable attendance is required
other duties and responsibilities as assigned