Hotel Front Desk Agent Full Time

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Benefits

wellness programs
financial support
physical support
mental well-being
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off

Job Description

PENN Entertainment is a prominent operator of gaming and racing facilities, known for delivering exhilarating and entertaining experiences to millions of customers annually. With a diverse portfolio of properties spread across the United States, PENN Entertainment stands as a leader in the hospitality and gaming industry. The company is committed to fostering a vibrant workplace culture that emphasizes fun, diversity, and career growth for its employees. Members of the PENN team get to work in a fast-paced, dynamic environment where days and nights are filled with excitement and opportunities to make a difference in guests' experiences. The company prioritizes employee... Show More

Job Requirements

  • Minimum of six months related experience and/or training
  • Ability to build and maintain an excellent rapport with internal and external customers, team members, community, media, and shareholders
  • Ability to effectively and efficiently use all computer software and hardware including Microsoft Word, Excel, PowerPoint, Access
  • Ability to maintain confidentiality
  • High school diploma or equivalent
  • Ability to lift and move 50 pounds frequently
  • Ability to stand, walk, stoop, kneel, crouch, or crawl
  • Must meet grooming and appearance guidelines
  • Must adhere to all gaming laws and regulations
  • Must comply with all company policies and procedures
  • Ability to qualify for any and all licenses or permits required by local, state, or federal law

Job Qualifications

  • High school diploma or equivalent
  • Minimum of six months related experience and/or training
  • Ability to effectively communicate both verbally and in writing with correct English grammar
  • Proficient in using Microsoft Word, Excel, PowerPoint, and Access
  • Ability to maintain confidentiality
  • Strong interpersonal skills to build and maintain excellent rapport with customers, team members, and community stakeholders

Job Duties

  • Greet, register, and assign rooms to guests of the hotel
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Keep records of room availability and guests' accounts using hotel computer systems
  • Compute bills, collect payments, and make change for guests
  • Perform simple bookkeeping activities, such as balancing cash accounts
  • Review accounts and charges with guests during the check out process
  • Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems

Job Location

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