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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
We are a reputable hotel dedicated to providing exemplary guest services and memorable experiences. Our establishment prides itself on maintaining the highest standards of hospitality, ensuring each visitor feels welcomed and valued from the moment they arrive. As a hotel, we cater to a diverse clientele, ranging from business travelers to vacationing families, and our commitment to exceptional customer service remains consistent across all guest interactions. Our team-oriented environment fosters collaboration, professionalism, and a shared passion for delivering quality service.
The Front Desk Agent plays a crucial role in shaping the first and lasting impressions guests have of ou... Show More
The Front Desk Agent plays a crucial role in shaping the first and lasting impressions guests have of ou... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work varying schedules including nights, weekends and holidays
- High work ethic and self-initiative
- Enjoy working as part of a team
- Strong communication skills
- Ability to manage cash securely
- Prior experience in hospitality or customer service a plus
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication skills
- Ability to handle cash transactions accurately
- Familiarity with hotel front desk software or ability to learn quickly
- Ability to work varied schedules including nights, weekends and holidays
- Team-oriented mindset
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
No experience required
Job Location
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