Hotel Front Desk Agent

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

Competitive wages and benefits package

Comprehensive health plans including medical, dental, and vision coverage

Life insurance, short-term and long-term disability options

401(k) plan with Company Match

paid time off (PTO)

Job Description

Concord Hospitality is a renowned hospitality company dedicated to creating exceptional guest experiences across its portfolio of hotels and resorts. With a strong commitment to quality, integrity, community, profitability, and fun, Concord Hospitality has established itself as a leader in the hospitality industry by fostering a positive and supportive work environment for its associates. The company puts a high value on nurturing its team members and ensuring that every individual feels appreciated and empowered to achieve excellence in their roles. This supportive approach contributes to the company’s reputation for outstanding service and operational success.

As a full-time company, Concord Hospi... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Excellent communication skills
Ability to work the 3pm-11pm shift including weekends and holidays
Strong organizational skills
Ability to handle multiple tasks simultaneously
Proactive and positive attitude towards guest service

Job Qualifications

Previous experience in a front desk or customer service role preferred, but not required
Excellent communication and interpersonal skills with a friendly and approachable demeanor
Strong organizational skills and the ability to handle multiple tasks efficiently
Proactive problem-solving skills and the ability to address guest concerns with a positive attitude
Availability to work various shifts, including weekends and holidays

Job Duties

Provide efficient, courteous, and professional service to all guests, creating a welcoming atmosphere and ensuring a memorable experience
Uphold the hotel’s high standards of service and hospitality, addressing any guest concerns promptly and effectively
Accurately handle guest transactions, adhering to cash handling procedures and ensuring smooth check-in/check-out processes
Safeguard guest privacy by professionally managing mail, messages, and personal information
Stay informed about hotel brand programs, services, and local attractions to assist guests effectively
Serve as a liaison between guests and other hotel departments, communicating feedback and concerns
Maintain organized work area and manage multiple tasks efficiently

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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