Hotel Front Desk Agent

Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Benefits

401(k)

Dental Insurance

employee discount

Flexible Schedule

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Our hotel is a distinguished establishment known for providing exceptional hospitality and comfortable accommodations to guests from around the world. As a full-service hotel, we pride ourselves on delivering outstanding guest experiences through dedicated customer service, well-appointed rooms, and a variety of amenities designed to meet the needs of both leisure and business travelers. With a strong commitment to excellence, our hotel continuously strives to maintain its reputation as a preferred destination by ensuring every guest feels welcomed, valued, and cared for during their stay.

We are currently seeking a motivated and professional Hotel Front Desk Agent to ... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or front desk roles preferred
Strong interpersonal and communication skills
Proficiency with computer systems and travel reservation software
Ability to work flexible hours including weekends and holidays
Professional appearance and demeanor
Basic math skills for payment processing
Problem-solving skills for handling guest complaints
Ability to multitask in a fast-paced environment

Job Qualifications

Work experience as a hotel front desk agent, receptionist, or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Job Duties

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information like contact details and exact dates of their stay
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Other responsibilities as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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