Hotel Front Desk Agent

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Day Shifts

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Homewood Suites by Hilton-Henderson NV is a well-established limited service hotel located in Henderson, Nevada. With 145 rooms, the hotel offers a comfortable and welcoming environment for both business and leisure travelers. Known for its commitment to excellent service and guest satisfaction, Homewood Suites by Hilton provides a variety of amenities designed to make every stay pleasant and memorable. As part of the Hilton family, the hotel benefits from a trusted brand name and extensive resources, ensuring a high standard of hospitality and operational efficiency. The hotel operates with a dedicated team focused on maintaining the quality and professionalism associated with the Hilton brand.

Job Requirements

High school diploma or equivalent
Previous front desk experience preferred
Ability to maintain professional appearance
Strong interpersonal skills
Ability to work independently and in a team
Effective communication skills in English
Availability to work the specified shifts

Job Qualifications

Front desk experience in a hospitality/hotel environment a plus
Must maintain a professional appearance and a cordial attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
Must be able to follow written and/or oral directions in English

Job Duties

Register and process guests promptly upon arrival and departure and ensure guest and house accounts are complete and accurate
Balance and audit for accuracy room revenue, suite shop revenue, cashier's reports, and guest and house accounts and telephone revenue
Complete all credit card transmittals, direct bills, and no-show billings for the day
Run final night audit and associated reports relevant to daily revenues
Perform all Guest Service Agent functions as required
Book room reservations, answering and expedite hotel phone calls
Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures