Hotel Front Desk Agent

Goodyear, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plan

Employee Discounts

flexible schedule

Job Description

Our hotel prides itself on offering an exceptional hospitality experience where guests feel valued and cared for throughout their stay. As a reputable hotel in the industry, we are dedicated to providing superior customer service, comfortable accommodations, and a welcoming atmosphere to ensure every visitor’s stay is memorable. Our team works collaboratively across departments to maintain high standards of quality in all guest interactions, from the moment they arrive to their smooth departure. We are committed to fostering a professional, friendly, and efficient environment where guest satisfaction is our top priority. Our employees are supported with ongoing training and opportunities for growth within the hospitality sector, contributing to a rewarding work culture that values teamwork and dedication.

The Front Desk position plays a critical role in representing the hotel to guests at all stages of their stay. This role requires a dynamic individual who can efficiently manage guest registrations, room assignments, and special requests while providing personalized service to every guest. The Front Desk associate must be knowledgeable about the hotel's facilities, room types, rates, and daily activities, coordinating effectively with housekeeping, maintenance, and management to ensure smooth operations. Essential duties include handling reservations, including same-day and future bookings, executing cancellation procedures, and managing room inventories. Moreover, the role demands excellent communication and problem-solving skills to resolve guest issues courteously and professionally. Candidates should be comfortable operating front office equipment, managing monetary transactions accurately, and maintaining guest privacy throughout all interactions. This position typically involves a flexible work schedule, including weekends and holidays, reflecting the demands of the hotel industry. The successful applicant will contribute to creating a warm and inviting environment that encourages guests to return and recommend our hotel to others.

Job Requirements

High school diploma or equivalent
Previous hotel-related experience preferred
Ability to communicate with public, hotel staff, and management in a professional manner
Knowledge of surrounding areas and local events
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
Ability to learn safety, emergency, and accident prevention policies and procedures
Skilled in the use of front office equipment
Knowledge of proper telephone etiquette
Ability to work a flexible schedule, including weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous hotel-related experience preferred
Ability to communicate with public, hotel staff, and management in a professional manner
Knowledge of surrounding areas and local events
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
Ability to learn safety, emergency, and accident prevention policies and procedures
Skilled in the use of front office equipment
Knowledge of proper telephone etiquette
Ability to work a flexible schedule, including weekends and holidays

Job Duties

Maintains an inventory of vacancies, reservations and room assignments
Possesses a working knowledge of the reservations department
Takes same day reservations and future reservations when necessary
Knows cancellation procedures
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Coordinates guest room maintenance work with the engineering and maintenance division
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Knows daily activities and meetings taking place in the hotel
Reports any unusual occurrences or requests to the manager or assistant manager
Manages and resolves all guest complaints in a professional and courteous manner
Processes guest check-outs and handles monetary transactions
Maintains customers' privacy
Maintains a high level of professional appearance and demeanor
Performs other duties as assigned