Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $26,278.48 - $33,274.41
Benefits
Competitive wages and benefits package
Comprehensive health plans including medical, dental, and vision coverage
Life insurance
short-term and long-term disability options
401(k) plan with Company Match
Paid Time Off
Job Description
Concord Hospitality is a distinguished hotel management company that prides itself on delivering exceptional guest experiences while fostering a positive and supportive work environment. With core values rooted in Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality has built a reputation for nurturing its associates and creating a workplace culture where individuals feel valued and empowered. They emphasize an "Associate First" culture that prioritizes employee well-being, personal growth, and continuous development opportunities. Their commitment to diversity and inclusion makes them an Equal Employment Opportunity employer, dedicated to fostering a dynamic and welcoming workforce. Concord Hospitality operates a variety of hotel... Show More
Job Requirements
- High school diploma or equivalent
- Availability to work the 3pm-11pm shift primarily
- Ability to interact professionally and warmly with guests
- Excellent communication skills
- Basic competency with hotel management software or willingness to learn
- Ability to handle cash and perform transactions accurately
- Flexibility to work weekends and holidays
- Commitment to maintaining guest confidentiality
Job Qualifications
- Previous experience in a front desk or customer service role preferred, but not required
- Excellent communication and interpersonal skills with a friendly and approachable demeanor
- Strong organizational skills and the ability to handle multiple tasks efficiently
- Proactive problem-solving skills and the ability to address guest concerns with a positive attitude
- Availability to work various shifts, including weekends and holidays
Job Duties
- Provide efficient, courteous, and professional service to all guests, creating a welcoming atmosphere and ensuring a memorable experience
- Uphold our hotel's high standards of service and hospitality, addressing any guest concerns or issues promptly and effectively
- Accurately handle guest transactions, adhering to cash handling procedures and ensuring a smooth check-in/check-out process
- Safeguard guest privacy by managing mail, messages, and personal information with the utmost professionalism
- Stay informed about hotel brand programs, services, and local attractions to better assist guests and enhance their stay
- Serve as a liaison between guests and other hotel departments, effectively communicating feedback and concerns to ensure guest satisfaction
Job Location
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