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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $14.00
Work Schedule
Fixed Shifts
Benefits
competitive pay
Employee Discounts
opportunities for growth
50% discount at Spring's Bistro + Bar
supportive work environment
Job Description
Holiday Inn Express San Marcos is part of the globally recognized InterContinental Hotels Group, known for providing comfortable, reliable, and value-driven lodging experiences for travelers. Situated in the vibrant city of San Marcos, Texas, this hotel offers guests exceptional service combined with convenient access to local attractions, making it an ideal choice for business and leisure travelers alike. As a brand committed to high standards and guest satisfaction, Holiday Inn Express ensures every visitor experiences a seamless and welcoming environment during their stay.
The Front Desk Agent role at Holiday Inn Express San Marcos is a critical position... Show More
The Front Desk Agent role at Holiday Inn Express San Marcos is a critical position... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service or hospitality experience preferred
- strong communication skills
- ability to multitask
- basic computer skills
- flexible schedule
- professional appearance
- ability to stand for extended periods
- occasional lifting up to 25 lbs
- ability to move around front desk and lobby area
Job Qualifications
- High school diploma or equivalent
- previous customer service or hospitality experience preferred
- strong communication and interpersonal skills
- ability to multitask and remain organized in a fast-paced environment
- basic computer skills
- experience with Hotel Key PMS is a plus
- flexible schedule
- professional appearance and positive attitude
- customer-focused mindset
- attention to detail
- problem-solving abilities
- team collaboration
- reliability and punctuality
Job Duties
- Greet guests promptly and courteously upon arrival and departure
- process check-ins and check-outs accurately using Hotel Key PMS
- manage reservations, cancellations, and room assignments
- respond to guest inquiries, requests, and concerns in a timely manner
- provide information about hotel amenities, local attractions, and services
- handle phone calls, emails, and other guest communications
- maintain accurate records of guest accounts and transactions
- coordinate with housekeeping and maintenance to ensure room readiness
- uphold brand standards and ensure a clean, organized front desk area
- assist with administrative tasks and reporting as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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