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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Weekly
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
Tuition Reimbursement
Flexible spending account
Company paid life insurance
company paid short-term disability insurance
long-term disability insurance
Employee assistance program
hotel discounts
wellness programs
Monthly employee appreciation activities and events
Learning and development opportunities
Employee Referral Program
Job Description
TownePlace Suites Albany Airport/Latham, located at 5 Forts Ferry Road, Latham, New York, is a well-regarded hotel property managed by Buffalo Lodging Associates, an award-winning hotel management company based out of Canton, Massachusetts. The TownePlace Suites Latham offers a welcoming and comfortable stay for guests, boasting 114 pet-friendly rooms that include studio, one-bedroom, and two-bedroom suites, each equipped with fully furnished kitchens, free Wi-Fi, and smart TVs. Guests also enjoy access to an indoor heated pool and fitness center, making it a convenient and enjoyable destination for travelers visiting the Albany area, including those connected to local attractions such as... Show More
Job Requirements
- Customer service experience preferably in a hotel setting
- high school diploma or equivalent preferred
- proficiency with computer systems including intranet, property management systems, Word, and Excel
- must have valid driver’s license and acceptable driving history subject to company approval
- Marriott experience is a plus
Job Qualifications
- Customer service experience preferably in a hotel setting
- high school diploma or equivalent preferred
- proficiency with computer systems including intranet, property management systems, Word, and Excel
- valid driver’s license with an acceptable driving history
- Marriott experience is a plus
Job Duties
- Greeting guests, completing check-in/check-out procedures using the property management system
- handling cash, credit card information, and goods at the property
- identifying each guest's needs and providing relevant information on hotel services and amenities
- responding promptly to all guest requests
- taking reservations via phone and inputting details into the hotel management system
- updating and canceling reservations as requested by guests
- maintaining a professional and welcoming demeanor during morning and evening shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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