Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Weekly
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
Tuition Reimbursement
Flexible spending account
Company paid life insurance
company paid short-term disability insurance
long-term disability insurance
Employee assistance program
hotel discounts
wellness programs
Monthly employee appreciation activities and events
Learning and development opportunities
Employee Referral Program
Job Description
TownePlace Suites Albany Airport/Latham, located at 5 Forts Ferry Road, Latham, New York, is a well-regarded hotel property managed by Buffalo Lodging Associates, an award-winning hotel management company based out of Canton, Massachusetts. The TownePlace Suites Latham offers a welcoming and comfortable stay for guests, boasting 114 pet-friendly rooms that include studio, one-bedroom, and two-bedroom suites, each equipped with fully furnished kitchens, free Wi-Fi, and smart TVs. Guests also enjoy access to an indoor heated pool and fitness center, making it a convenient and enjoyable destination for travelers visiting the Albany area, including those connected to local attractions such as the Saratoga Race Course, Rensselaer Polytechnic Institute (RPI), SUNY Albany, Siena College, and Downtown Albany, which is only 10 miles away. The hotel prides itself on its dedicated staff and commitment to providing superior guest experiences in a friendly and professional setting.
The Front Desk Agent position at TownePlace Suites Latham is a full-time role that plays a critical part in delivering outstanding customer service. As the face of the hotel, the Front Desk Agent is responsible for welcoming guests, facilitating smooth check-in and check-out procedures, managing reservations, handling financial transactions, and ensuring a comfortable and accommodating environment for all visitors. This role requires excellent communication skills, a strong attention to detail, and the ability to multitask while maintaining a friendly and professional demeanor. Typical working hours include morning shifts from 7 AM to 3 PM and evening shifts from 3 PM to 11 PM, with weekend availability and flexibility being a necessity. The position offers competitive pay at $17.25 per hour, highlighting the company’s commitment to fair compensation for its employees.
Buffalo Lodging Associates, the parent company, has been a leader in hospitality since its founding in 1996. With a portfolio of 50 hotels and partnerships with prestigious hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International, the company is known for its operational excellence and dedication to fostering a welcoming, inclusive, and passionate workforce. Employees at Buffalo Lodging Associates are encouraged to embody the company's core values of Excellence, Passion, Integrity, and Inclusivity while contributing to creating memorable guest experiences. This role offers opportunities for learning and development, underscoring the company’s investment in employee growth and career advancement.
The Front Desk Agent position at TownePlace Suites Latham is a full-time role that plays a critical part in delivering outstanding customer service. As the face of the hotel, the Front Desk Agent is responsible for welcoming guests, facilitating smooth check-in and check-out procedures, managing reservations, handling financial transactions, and ensuring a comfortable and accommodating environment for all visitors. This role requires excellent communication skills, a strong attention to detail, and the ability to multitask while maintaining a friendly and professional demeanor. Typical working hours include morning shifts from 7 AM to 3 PM and evening shifts from 3 PM to 11 PM, with weekend availability and flexibility being a necessity. The position offers competitive pay at $17.25 per hour, highlighting the company’s commitment to fair compensation for its employees.
Buffalo Lodging Associates, the parent company, has been a leader in hospitality since its founding in 1996. With a portfolio of 50 hotels and partnerships with prestigious hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International, the company is known for its operational excellence and dedication to fostering a welcoming, inclusive, and passionate workforce. Employees at Buffalo Lodging Associates are encouraged to embody the company's core values of Excellence, Passion, Integrity, and Inclusivity while contributing to creating memorable guest experiences. This role offers opportunities for learning and development, underscoring the company’s investment in employee growth and career advancement.
Job Requirements
- Customer service experience preferably in a hotel setting
- high school diploma or equivalent preferred
- proficiency with computer systems including intranet, property management systems, Word, and Excel
- must have valid driver’s license and acceptable driving history subject to company approval
- Marriott experience is a plus
Job Qualifications
- Customer service experience preferably in a hotel setting
- high school diploma or equivalent preferred
- proficiency with computer systems including intranet, property management systems, Word, and Excel
- valid driver’s license with an acceptable driving history
- Marriott experience is a plus
Job Duties
- Greeting guests, completing check-in/check-out procedures using the property management system
- handling cash, credit card information, and goods at the property
- identifying each guest's needs and providing relevant information on hotel services and amenities
- responding promptly to all guest requests
- taking reservations via phone and inputting details into the hotel management system
- updating and canceling reservations as requested by guests
- maintaining a professional and welcoming demeanor during morning and evening shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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