Hotel Front Desk Agent

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Day Shifts

Fixed Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

EVEN Hotel Downtown Waco / University Area is a vibrant and newly established hospitality venue located at 110 S MLK Jr. Blvd, Bldg B, in the heart of Waco, Texas. Our hotel officially opened its doors in March 2024 and features a modern 132-room facility positioned just down the street from the renowned Baylor Stadium. As part of the Hilton portfolio, EVEN Hotels are known for their commitment to wellness and balanced travel experiences, and our Waco location embraces these values by offering guests a revitalizing stay with meticulous attention to comfort, health, and outstanding customer service. We take pride in creating a welcoming atmosphere where guests feel at home, whether they are visiting for business, sports events, or leisure.

We are currently seeking an enthusiastic and service-oriented Front Desk Agent to join our guest services team. This role is essential to the smooth operation of our hotel and the overall guest experience. As a Front Desk Agent, you will be the first point of contact for our valued guests, responsible for warmly welcoming them, efficiently managing reservations, and ensuring a seamless check-in and check-out process. Your daily tasks will also involve handling guest inquiries, processing payments, coordinating with housekeeping to ensure readiness of rooms, and managing any guest complaints with professionalism and empathy. The position offers a flexible schedule with shifts available in the morning (7:00 am - 3:00 pm), afternoon (3:00 pm - 11:00 pm), and night (11:00 pm - 7:00 am) to accommodate various needs.

We offer competitive hourly compensation ranging from $14 to $16 based on experience and shift assignments. Our ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and possesses a passion for hospitality. Previous experience in hotel front desk operations and proficiency in Microsoft Office and reservation management systems are preferred. The role demands strong organizational abilities, superb time management, and a calm demeanor when handling stressful or complex guest situations.

Joining EVEN Hotel Downtown Waco means becoming part of a dedicated team that values collaboration, guest satisfaction, and continuous improvement. You will have the opportunity to contribute directly to creating an exceptional stay for travelers in Waco while developing your career in a supportive environment where your efforts are recognized and appreciated. If you are passionate about customer service, enjoy interacting with diverse groups of people, and want to work in a brand-new facility close to a vibrant community, this is the perfect role for you. Apply now and help us build a home away from home for our guests.

Job Requirements

High school diploma or equivalent
Minimum one year experience in hospitality or customer service roles preferred
Proven ability to use Microsoft Office and computerized reservation systems
Strong communication and problem-solving skills
Flexibility to work morning, afternoon, or night shifts
Ability to manage stressful situations calmly
Excellent organizational and time management abilities

Job Qualifications

Working knowledge of Microsoft Office and reservation management systems
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Job Duties

Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Mitigate customer complaints as needed
Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Maintain accurate records of all hotel guest account information through bookkeeping
Be organized, professional, and ready to assist guests as needed