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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
EVEN Hotel Downtown Waco / University Area is a vibrant and newly established hospitality venue located at 110 S MLK Jr. Blvd, Bldg B, in the heart of Waco, Texas. Our hotel officially opened its doors in March 2024 and features a modern 132-room facility positioned just down the street from the renowned Baylor Stadium. As part of the Hilton portfolio, EVEN Hotels are known for their commitment to wellness and balanced travel experiences, and our Waco location embraces these values by offering guests a revitalizing stay with meticulous attention to comfort, health, and outstanding customer service. We take pride... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in hospitality or customer service roles preferred
- Proven ability to use Microsoft Office and computerized reservation systems
- Strong communication and problem-solving skills
- Flexibility to work morning, afternoon, or night shifts
- Ability to manage stressful situations calmly
- Excellent organizational and time management abilities
Job Qualifications
- Working knowledge of Microsoft Office and reservation management systems
- One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school graduate, GED recipient, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Job Duties
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Maintain accurate records of all hotel guest account information through bookkeeping
- Be organized, professional, and ready to assist guests as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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