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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Day Shifts
Night Shifts
Benefits
401(k)
employee discount
Job Description
Our establishment is a well-regarded hotel dedicated to providing outstanding hospitality services for traveling guests. We pride ourselves on delivering exceptional customer experiences by ensuring our guests feel welcomed, comfortable, and well-informed during their stay. As a reputable player in the hotel industry, we continuously strive to uphold high standards of service excellence, creating memorable stays that encourage guests to return and recommend our services. We operate with a focus on friendly, professional, and efficient service to maintain an inviting atmosphere.\n\nWe are currently seeking a highly motivated and detail-oriented Hotel Front Desk Agent to join our team on a part-time... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year work experience in hotel or front desk roles
- Proven experience with HotelKey or PEP systems
- Availability to work day, night, and overnight shifts
- Strong customer service orientation
- Basic knowledge of payment processing and credit card verification
- Ability to handle guest complaints professionally and efficiently
- Excellent organizational and interpersonal skills
- Must be able to work in person
Job Qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Booking.com
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- HotelKey PMS system experience is a plus
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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