Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Benefits
employee discount
Flexible Schedule
Job Description
Our esteemed establishment is a premier hotel committed to delivering unparalleled hospitality and comfort to every guest we welcome. As a leader in the hospitality industry, we pride ourselves on providing an inviting and luxurious atmosphere, making every stay memorable and enjoyable. Located in a prime area, our hotel attracts a diverse clientele ranging from business travelers to vacationing families, reflecting our dedication to high service standards and guest satisfaction. Our team is passionate about creating an experience that exceeds expectations through attention to detail and personalized service. We foster an inclusive and vibrant working environment where each staff member’s... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Knowledge of front office systems such as FOSSE preferred
- Excellent communication skills
- Ability to work flexible shifts including weekends and holidays
- Strong organizational skills and attention to detail
- Friendly and professional demeanor
Job Qualifications
- Proficiency in phone systems and excellent phone etiquette
- Previous experience in front desk operations or guest services within the hospitality industry is preferred
- Strong understanding of hospitality management principles, particularly in hotel or resort settings
- Multilingual abilities are a plus
- Exceptional interpersonal skills to foster positive guest relations
- Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression
- Manage check-in and check-out processes efficiently while maintaining accurate guest records
- Answer phone calls promptly, providing information about hotel services, room availability, and reservations
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Maintain knowledge of local attractions, events, and services to assist guests with recommendations
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay
- Process payments and manage cash transactions accurately according to hotel policies
- Uphold the highest standards of cleanliness and organization at the front desk area
Job Location
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