Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Job Description
We are a well-established hotel committed to providing exceptional guest experiences and comfortable accommodations to travelers from around the world. With a strong focus on hospitality and customer satisfaction, our hotel creates a welcoming environment where guests can relax, enjoy various amenities, and feel at home away from home. Our reputation for quality service and attention to detail has made us a preferred choice for both leisure and business travelers looking for reliable accommodation options. We pride ourselves on our inviting atmosphere, clean and well-maintained rooms, and a dedicated staff that ensures every guest's stay is pleasant and memorable.Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel front desk or customer service role
- Familiarity with hotel reservation software
- Excellent communication skills
- Ability to multitask and manage stressful situations
- Flexibility to work weekends, holidays and various shifts
- Strong organizational skills
- Basic understanding of payment processing
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software, like Opera
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Location
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