Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,293.48 - $34,587.97
Benefits
competitive pay
flexible scheduling
Paid holidays
401(k) with employer match
fun work environment
Training opportunities
Team-oriented environment
Job Description
Moody National Management LP is a respected hotel management company known for its commitment to fostering a positive and inclusive work environment. At Moody, the belief is that people are the most important ingredient of any business, and this philosophy drives the company culture. Moody prioritizes creating a workplace based on trust, respect, and hard work, encouraging employees to grow both personally and professionally. This dedication ensures that employees can reach their potential and deliver exceptional real estate solutions to customers, reflecting the company's values and mission. Moody manages a variety of hotel properties, including the Hyatt Place North Charleston,... Show More
Job Requirements
- High school education or equivalent work experience
- 1+ years of experience as a Front Desk Clerk or other customer service position
- minimum training required per year as assigned by the company
- any additional training required by manager
Job Qualifications
- High school education or equivalent work experience
- 1+ years of experience as a Front Desk Clerk or other customer service position
- solid working knowledge of related company and brand policies, procedures, and services
- general knowledge of other departments in the hotel
- excellent interpersonal, written/verbal communication and telephone etiquette skills
- intermediate proficiency with Front Desk computer systems
- excellent command of the English language
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests when possible within policies/procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs/reports as specified by management
- arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
- other duties as assigned
Job Location
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