Hotel Front Desk

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to experience rapid growth. As a distinguished hotel company, Sonesta presents an exceptional blend of full-service and focused service hotels located in major cities across the country. Their diverse portfolio includes owned, managed, and franchised properties, making the brand accessible and prominent everywhere travelers want to be. Sonesta prioritizes the human aspect of hospitality, emphasizing the importance of delivering service filled with passion and loyalty, fostering meaningful connections, and creating memorable guest experiences. With a presence spanning over 1000 properties in eight countries, Sonesta truly embodies the spirit of hospitality with the core belief "Together We Thrive," striving to provide quality, value, and exceptional service through every guest stay.

The role of Front Desk Supervisor at Sonesta International Hotels is pivotal in shaping the guest experience and contributing to the smooth operation of front desk activities. This position is designed for an individual committed to delivering outstanding service that aligns with the hotel's mission and overall objectives. The Front Desk Supervisor oversees the daily functions of the front desk, managing guest interactions, bookings, and financial transactions with accuracy and professionalism. Acting as the primary point of contact for guests during their stay, this role requires someone who can represent the Sonesta brand with a warm, professional, and welcoming demeanor at all times. Responsibilities also include supporting the Operations Manager and coordinating effectively with other departments to ensure the highest standards of guest services are met.

The Front Desk Supervisor must be adept at handling registrations, issuing room keys, processing payments, managing reservations, and maintaining the security of sensitive information. They play a critical role in maximizing revenue through strategic reservation management and upselling room options. Additionally, this position demands compliance with all applicable laws, including those related to health, safety, and alcohol sales. Beyond administrative duties, the role involves fostering teamwork, facilitating internal communication, and ensuring guests receive prompt and courteous service.

This is a full-time position, and applicants should be prepared to work varied schedules including mornings, evenings, weekends, and holidays. The position requires a candidate who is physically capable of standing for extended periods and performing duties that involve bending, lifting items up to 50 pounds, and moving throughout the facility. Sonesta offers a competitive pay range reflective of the candidate’s experience and qualifications, alongside a comprehensive benefits package designed to support employee well-being and growth. By joining Sonesta, employees become part of a dynamic hospitality team that values passion, dedication, and the drive to create exceptional guest experiences every day.