Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental
Vision
competitive pay
Pet insurance
Employer Paid Life Insurance
PTO after 60 days
401k with employer match
Career growth opportunities
Job Description
RRI West Management, LLC is a leading hospitality company managing over 45 Red Roof Inns and Red Roof Plus+ locations across the United States. As the largest franchisee of Red Roof, RRI West Management boasts a rich history in the economy hotel segment, combining deep expertise with a genuine passion for building meaningful relationships. The organization’s success hinges on a strategic approach focused on recruiting and developing exceptional people who embody a commitment to outstanding guest services and business excellence. The company’s culture promotes a collaborative work environment and encourages employees to take active roles in shaping memorable guest experiences. Joining RRI West Management means becoming part of a team dedicated to superior hospitality, innovation in customer service, and continual growth within the hotel management sector.
The Full Time Night Auditor position at RRI West Management plays a critical role in ensuring high-quality guest interactions during the overnight shift from 11 PM to 7 AM. With a starting wage of up to $17.00 per hour, this role is perfect for candidates seeking stable employment within a reputable hotel management company that values professionalism, teamwork, and career development. The Night Auditor’s responsibilities merge front desk guest service duties with financial and administrative tasks necessary for maintaining hotel operations and guest satisfaction. This includes welcoming guests with friendly and professional greetings, handling reservations, managing room statuses, conducting cash counts, and preparing shift reports. Moreover, the Night Auditor serves as an essential communication link between guests, housekeeping, maintenance, and hotel management to maintain guest comfort and hotel safety throughout the night.
This position offers a well-rounded opportunity for individuals wanting to advance their careers in hospitality by developing expertise in guest relations, administrative functions, and operational oversight during the quiet yet essential overnight hours. Full-time employees enjoy a range of benefits, including health insurance, dental and vision coverage, pet insurance, employer-paid life insurance, paid time off after 60 days, and a 401K with employer match. The company also supports career growth through ongoing training and professional development. Candidates are expected to uphold the highest standards of hospitality, demonstrating decision-making abilities, problem-solving skills, and the capacity to manage multiple tasks efficiently under minimal supervision. Bilingual skills in English and Spanish are preferred but not mandatory, enhancing communication with diverse guests. If you are seeking a dynamic role that combines customer service with administrative responsibilities and offers rewarding benefits and room for growth, the Full Time Night Auditor position with RRI West Management could be an excellent fit.
The Full Time Night Auditor position at RRI West Management plays a critical role in ensuring high-quality guest interactions during the overnight shift from 11 PM to 7 AM. With a starting wage of up to $17.00 per hour, this role is perfect for candidates seeking stable employment within a reputable hotel management company that values professionalism, teamwork, and career development. The Night Auditor’s responsibilities merge front desk guest service duties with financial and administrative tasks necessary for maintaining hotel operations and guest satisfaction. This includes welcoming guests with friendly and professional greetings, handling reservations, managing room statuses, conducting cash counts, and preparing shift reports. Moreover, the Night Auditor serves as an essential communication link between guests, housekeeping, maintenance, and hotel management to maintain guest comfort and hotel safety throughout the night.
This position offers a well-rounded opportunity for individuals wanting to advance their careers in hospitality by developing expertise in guest relations, administrative functions, and operational oversight during the quiet yet essential overnight hours. Full-time employees enjoy a range of benefits, including health insurance, dental and vision coverage, pet insurance, employer-paid life insurance, paid time off after 60 days, and a 401K with employer match. The company also supports career growth through ongoing training and professional development. Candidates are expected to uphold the highest standards of hospitality, demonstrating decision-making abilities, problem-solving skills, and the capacity to manage multiple tasks efficiently under minimal supervision. Bilingual skills in English and Spanish are preferred but not mandatory, enhancing communication with diverse guests. If you are seeking a dynamic role that combines customer service with administrative responsibilities and offers rewarding benefits and room for growth, the Full Time Night Auditor position with RRI West Management could be an excellent fit.
Job Requirements
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- Basic office skills such as math, cash handling, computer skills
- Ability to manage multiple tasks efficiently
- Ability to work with minimal supervision
- Basic communication skills including reading, writing, and comprehension
- Availability to work nights, weekends and/or holidays
- Decision-making and problem-solving ability
Job Qualifications
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- Must have basic office skills such as math, cash handling, computer skills
- Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work
- Able to be self-started and work with minimal supervision
- Have basic communication skills such as reading, writing, comprehension
- Bi-lingual English Spanish preferred but not required
- Decision making and problem-solving skills
- Some administrative duties required such as timekeeping system, rooms’ cleaned reports
- May be required to work nights, weekends and/or holidays
Job Duties
- Welcome guests with proper greeting and perform all guest related services
- Handle reservation requests
- check guests in/out
- all guest accounting such as cash and PCI policies
- Make, change, and monitor reservations
- review and report rate availability
- update and monitor room status
- Inform Hotel Management of any possible sales leads or events in the area
- Maintain confidentiality of guest information and pertinent hotel data
- Perform daily cash count in drawer and safe
- Complete all required reports on daily shift report such as room discrepancies, balance report, housekeeping clean reports
- Communicate with Hotel Management and other GSR’s as needed about issues, requests or concerns regarding guests or rooms
- Work with housekeeping and maintenance to communicate room status such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms
- Cross train in all front desk shifts and other departments in the hotel
- Train new hires in all front desk procedures and policies
- Comply with all company and OSHA standards related to safety and security
- Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members
- Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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