Hotel Front Desk

RRI West Management, LLC is a prominent company managing over 25 Red Roof Inns and Red Roof Plus Plus locations across the United States. As the largest franchisee of Red Roof, one of the well-known economy hotel brands, RRI West Management has established itself as a leader in hospitality with a deep-rooted history of service excellence and commitment to guest satisfaction. The company's success is driven by a clear formula: recruiting and developing passionate individuals who value meaningful relationships, strategically delivering key business results, and relentlessly pursuing the highest standards for their guests. This approach has fostered a workplace culture where employees and guests alike share positive and memorable experiences, making RRI West Management a sought-after employer within the hotel and hospitality industry.

We are currently seeking a dedicated Full Time Second Shift Front Desk Agent to join our team, working from 3 p.m. to 11 p.m., with a competitive starting wage of up to $16.50 per hour. The Front Desk Guest Service Representative (GSR) plays an essential role in maintaining positive guest interactions and delivering outstanding customer service. This pivotal position requires handling various guest needs, requests, and service transactions with courtesy and professionalism. In addition to guest service, the Front Desk Agent collaborates closely with other hotel team members to maintain room quality and ensure the safety and security of the hotel property.

Responsibilities of this role span greeting guests warmly, managing reservations, handling guest accounting including cash and PCI compliance, and maintaining accurate daily reports. The successful candidate will also be key in communicating with hotel management and other departments such as housekeeping and maintenance to ensure smooth operations, including monitoring room status and handling special requests. Cross-training across front desk shifts and other hotel departments is part of this role, as is training new hires to uphold company standards. Beyond service and operational duties, the agent is tasked with complying fully with all company and OSHA safety and security policies, maintaining professional appearance standards, and fostering positive guest relations consistently throughout the shift.

This full-time position offers a range of comprehensive benefits to support our team members' well-being and growth. Benefits include health, dental, and vision insurance, pet insurance, employer-paid life insurance, paid time off available after 60 days, a 401K plan with employer match, and significant opportunities for career advancement within our expanding organization. If you are a self-motivated individual with strong communication skills and a passion for hospitality, we encourage you to consider joining our dynamic team in this rewarding front-line role.