Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $21.13
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
financial benefits
cast-exclusive discounts
Tuition Assistance
Paid Time Off
Job Description
Disneyland Resort is an iconic entertainment complex located in Anaheim, California, renowned worldwide for offering magical experiences that bring joy to families and visitors of all ages. As a key part of The Walt Disney Company, the Disneyland Resort operates a unique blend of theme parks, hotels, and entertainment offerings designed to create unforgettable memories. The Resort is distinguished by its commitment to exceptional service, innovative attractions, and immersive environments, making it one of the most famous vacation destinations on the planet.
Within the Disneyland Resort, the Hotels sector plays a crucial role in delivering a luxurious and comfortable stay for guests who visit from around the world. The Resort Hotels provide a range of upscale accommodations and amenities, ensuring that every guest receives personalized and attentive care in a high-paced, service-driven environment.
The Food & Beverage (F&B) Concierge position at the Disneyland Resort Hotels is an exciting role designed for energetic, detail-oriented individuals who are passionate about guest service and hospitality. This role involves working within the concierge lounges, where the F&B Concierge provides exceptional food and beverage service, including setting up buffets, maintaining cleanliness, and managing guest interactions related to food and drink offerings. The position demands an ability to work in a fast-paced luxury hotel environment, emphasizing quality presentation, sanitation, and a guest-first mindset.
Employees in this role will be responsible for delivering over-the-top personalized guest service, anticipating and fulfilling guest needs, and efficiently resolving any concerns that guests might have. The role requires knowledge of food, wines, and spirits, along with the ability to operate kitchen equipment such as coffee and espresso machines. From serving and bussing tables to managing beverage stations and maintaining the concierge lounge’s hygiene, the F&B Concierge plays a pivotal role in ensuring guest satisfaction.
This is an hourly position based in Anaheim, California, offering a competitive pay rate of $21.13 per hour. The work environment is dynamic, with the need to work various shifts, including days, nights, weekends, holidays, and special events, as the Resort Hotels operate 24/7 throughout the year. Disneyland Resort provides an array of unique benefits to cast members, which may include health, medical, and financial benefits, as well as exclusive cast member discounts and educational assistance through programs like Disney Aspire.
Overall, this role is ideal for individuals seeking to join a world-renowned hospitality team where delivering memorable guest experiences is a top priority. Working at Disneyland Resort Hotels allows employees to develop their hospitality skills, work in a prestigious setting, and contribute to the enchanting atmosphere that defines Disney. The role combines the excitement of a luxury hotel environment with the magic and delight that Disney is famous for, making it a highly rewarding career opportunity.
Within the Disneyland Resort, the Hotels sector plays a crucial role in delivering a luxurious and comfortable stay for guests who visit from around the world. The Resort Hotels provide a range of upscale accommodations and amenities, ensuring that every guest receives personalized and attentive care in a high-paced, service-driven environment.
The Food & Beverage (F&B) Concierge position at the Disneyland Resort Hotels is an exciting role designed for energetic, detail-oriented individuals who are passionate about guest service and hospitality. This role involves working within the concierge lounges, where the F&B Concierge provides exceptional food and beverage service, including setting up buffets, maintaining cleanliness, and managing guest interactions related to food and drink offerings. The position demands an ability to work in a fast-paced luxury hotel environment, emphasizing quality presentation, sanitation, and a guest-first mindset.
Employees in this role will be responsible for delivering over-the-top personalized guest service, anticipating and fulfilling guest needs, and efficiently resolving any concerns that guests might have. The role requires knowledge of food, wines, and spirits, along with the ability to operate kitchen equipment such as coffee and espresso machines. From serving and bussing tables to managing beverage stations and maintaining the concierge lounge’s hygiene, the F&B Concierge plays a pivotal role in ensuring guest satisfaction.
This is an hourly position based in Anaheim, California, offering a competitive pay rate of $21.13 per hour. The work environment is dynamic, with the need to work various shifts, including days, nights, weekends, holidays, and special events, as the Resort Hotels operate 24/7 throughout the year. Disneyland Resort provides an array of unique benefits to cast members, which may include health, medical, and financial benefits, as well as exclusive cast member discounts and educational assistance through programs like Disney Aspire.
Overall, this role is ideal for individuals seeking to join a world-renowned hospitality team where delivering memorable guest experiences is a top priority. Working at Disneyland Resort Hotels allows employees to develop their hospitality skills, work in a prestigious setting, and contribute to the enchanting atmosphere that defines Disney. The role combines the excitement of a luxury hotel environment with the magic and delight that Disney is famous for, making it a highly rewarding career opportunity.
Job Requirements
- must be at least 21 years of age
- 2+ years of work experience in an upscale table service and/or hotel restaurant
- demonstrated excellent guest service and service recovery skills with the ability to own and resolve guest situations
- ability to multi task and work in a very fast paced environment
Job Qualifications
- at least 21 years of age
- 2+ years of work experience in an upscale table service and/or hotel restaurant
- demonstrated excellent guest service and service recovery skills with the ability to own and resolve guest situations
- ability to multi task and work in a very fast paced environment
- 1+ years of experience working in a 4/5 star hotel or resort
- prior serving experience in a high-end restaurant
- work experience in a concierge lounge or continental breakfast hour
- ability to operate and clean an espresso machine
- ServSafe or RBS training
Job Duties
- share knowledge of food offerings, wines & spirits to guests
- provide over-the-top, personalized guest service by anticipating guests' needs and resolving any concerns efficiently and effectively
- serve food and beverage to guests in concierge lounge area, including alcoholic beverages
- set-up and break-down continental breakfast items, afternoon snack items and pre-dinner appetizer/cocktail hour items
- ensure that the food presentation is fresh and up to quality standards, practicing proper sanitation and HACCP procedures
- buss tables, gather and transport dirty trays, silverware, and plates to the dish-washing area
- stock the beverage station with ice, cups, carbonated beverage syrup, and beverages such as milk, juice and water
- maintain sanitation and cleanliness of concierge lounge including sweeping, mopping, segregating and removing garbage
- clean kitchen equipment including coffee and espresso machines
- walk hotel floors to clear any concierge lounge dishes left from guests in the hallways
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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