Hotel Food and Beverage Assistant Shift Manager

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,000.00 - $48,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401(k) matching

Annual performance bonus

wellness programs

Paid Time Off

Dental Insurance

Medical Coverage

Job Description

PENN Entertainment is a leading company at the forefront of the integrated entertainment, sports content, and casino gaming industries. With a network of 43 destinations across North America and a strong presence in online sports betting and iCasino through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a dynamic force in delivering exceptional entertainment experiences. The company prides itself not only on being a purveyor of fun but also on its commitment to diversity, sustainability, and the well-being of its community, employees, vendors, and environment. This emphasis on values and innovation makes PENN Entertainment a sought-after employer for individuals passionate about growth, team spirit, and making a meaningful impact in the entertainment world.

The role offered at PENN Entertainment is a supervisory position within the food and beverage department that promises an engaging and fast-paced work environment. Successful candidates will enjoy working alongside a diverse group of colleagues who share a genuine enthusiasm for enhancing guests' enjoyment and satisfaction. This position offers the opportunity to be part of a company that supports career development, providing resources and guidance to help team members expand their skill sets and advance within the organization. The starting salary for this role ranges from $44,000 to $48,000, which is complemented by a competitive Total Rewards package including wellness programs, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.

In this role, you will provide daily guidance and supervision to food and beverage team members, ensuring that service quality and operational standards are consistently met during shifts. Monitoring and supporting departmental goals such as performance, productivity, and profitability are key responsibilities, alongside managing staffing schedules to balance labor efficiency with guest satisfaction. The position requires a proactive approach to promoting superior guest service, promptly addressing any service issues, and maintaining menus as well as tracking inventory and usage. Compliance with health department regulations, food safety requirements, and departmental budgets is critical, alongside assisting with administrative tasks such as reporting and special projects. The role demands leadership in managing workflow during shifts, coaching team members with real-time feedback, and maintaining strict confidentiality regarding all sensitive information. The position offers a great chance for professionals with a passion for food and beverage service to thrive and grow in a supportive and forward-thinking environment.

Job Requirements

Must be at least 21 years of age
High school diploma or GED required
Bachelor’s degree preferred or an equivalent combination of education and relevant food and beverage experience
One to two years of beverage food service or related experience preferred
Minimum of one year of supervisory or lead experience preferred
Prior gaming or regulated-environment experience preferred
Working knowledge of beverage operations service standards and promotional events preferred
Ability to train team members and effectively follow and execute training materials and procedures
Strong guest service interpersonal and communication skills both verbal and written
Proficiency in Microsoft Office applications including Excel Word and Outlook
Flexibility to work varying shifts including nights weekends holidays and overtime as business needs require
Physical ability to perform job duties with or without reasonable accommodation including standing and walking for extended periods and pushing pulling lifting or carrying up to 25 pounds

Job Qualifications

Bachelor’s degree preferred or an equivalent combination of education and relevant food and beverage experience
One to two years of beverage food service or related experience preferred
Minimum of one year of supervisory or lead experience preferred
Prior gaming or regulated-environment experience preferred
Working knowledge of beverage operations service standards and promotional events preferred
Ability to train team members and effectively follow and execute training materials and procedures
Strong guest service interpersonal and communication skills both verbal and written
Proficiency in Microsoft Office applications including Excel Word and Outlook
Flexibility to work varying shifts including nights weekends holidays and overtime as business needs require
Physical ability to perform job duties with or without reasonable accommodation including standing and walking for extended periods and pushing pulling lifting or carrying up to 25 pounds

Job Duties

Provides daily guidance and on-shift supervision to food and beverage team members ensuring service quality and operational standards are consistently met
Supports departmental operational goals by monitoring performance productivity and profitability and taking corrective action as needed
Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction
Actively promotes demonstrates and enforces superior guest service standards addressing service issues promptly and professionally
Maintains product menus and assists with tracking inventories usage and par levels
Ensures adherence to quality assurance standards health department regulations and food and beverage safety requirements
Supports compliance with departmental budgets cost controls and operational procedures
Assists management with administrative tasks reporting documentation and special projects as needed
Ensures compliance with all regulatory company and departmental requirements within the area of responsibility and reports potential issues to leadership
Maintains strict confidentiality regarding departmental employee and company information
Manages workflow during assigned shifts by prioritizing tasks expediting service and supporting team members through coaching and real-time feedback
Performs any additional job related duties as assigned