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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,000.00 - $48,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Dental Insurance
Medical Coverage
Job Description
PENN Entertainment is a leading company at the forefront of the integrated entertainment, sports content, and casino gaming industries. With a network of 43 destinations across North America and a strong presence in online sports betting and iCasino through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a dynamic force in delivering exceptional entertainment experiences. The company prides itself not only on being a purveyor of fun but also on its commitment to diversity, sustainability, and the well-being of its community, employees, vendors, and environment. This emphasis on values and innovation makes PENN Entertainment a sought-after employer... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or GED required
- Bachelor’s degree preferred or an equivalent combination of education and relevant food and beverage experience
- One to two years of beverage food service or related experience preferred
- Minimum of one year of supervisory or lead experience preferred
- Prior gaming or regulated-environment experience preferred
- Working knowledge of beverage operations service standards and promotional events preferred
- Ability to train team members and effectively follow and execute training materials and procedures
- Strong guest service interpersonal and communication skills both verbal and written
- Proficiency in Microsoft Office applications including Excel Word and Outlook
- Flexibility to work varying shifts including nights weekends holidays and overtime as business needs require
- Physical ability to perform job duties with or without reasonable accommodation including standing and walking for extended periods and pushing pulling lifting or carrying up to 25 pounds
Job Qualifications
- Bachelor’s degree preferred or an equivalent combination of education and relevant food and beverage experience
- One to two years of beverage food service or related experience preferred
- Minimum of one year of supervisory or lead experience preferred
- Prior gaming or regulated-environment experience preferred
- Working knowledge of beverage operations service standards and promotional events preferred
- Ability to train team members and effectively follow and execute training materials and procedures
- Strong guest service interpersonal and communication skills both verbal and written
- Proficiency in Microsoft Office applications including Excel Word and Outlook
- Flexibility to work varying shifts including nights weekends holidays and overtime as business needs require
- Physical ability to perform job duties with or without reasonable accommodation including standing and walking for extended periods and pushing pulling lifting or carrying up to 25 pounds
Job Duties
- Provides daily guidance and on-shift supervision to food and beverage team members ensuring service quality and operational standards are consistently met
- Supports departmental operational goals by monitoring performance productivity and profitability and taking corrective action as needed
- Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction
- Actively promotes demonstrates and enforces superior guest service standards addressing service issues promptly and professionally
- Maintains product menus and assists with tracking inventories usage and par levels
- Ensures adherence to quality assurance standards health department regulations and food and beverage safety requirements
- Supports compliance with departmental budgets cost controls and operational procedures
- Assists management with administrative tasks reporting documentation and special projects as needed
- Ensures compliance with all regulatory company and departmental requirements within the area of responsibility and reports potential issues to leadership
- Maintains strict confidentiality regarding departmental employee and company information
- Manages workflow during assigned shifts by prioritizing tasks expediting service and supporting team members through coaching and real-time feedback
- Performs any additional job related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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